Zainab Rafiq

Greet and assist patients, visitors, and staff with professionalism and
empathy, ensuring a welcoming environment.
Perform various administrative duties, including data entry and
managing patient records while maintaining confidentiality.
Assist patients with billing inquiries and insurance forms, coordinating
with the billing department to resolve issues.
• Assisted dentists during patient procedures and treatments.
◦ Prepared and sterilized instruments and equipment.
◦ Maintained patient records and appointment scheduling.
◦ Provided patient care and instructions before and after treatment.

Managed travel bookings, itineraries, and customer inquiries.
• Coordinated with vendors and service providers for smooth
operations.
• Assisted clients with travel documentation and guidance.
• Handled customer complaints and ensured quality service delivery.