Zainab Salman

Implemented Bus Lane Enforcement System in Dubai (first implementation of BLE system in the Middle East)

Implementation of Costing System project (of the public transport sector in Dubai)

Implemented ISO 27001 Information Security Management System project

Deployment of RTPI System (Real Time Passenger Information) on the Metro Green Line stations in Dubai

Study and implementation of cost reduction and revenue generation initiatives in RTA

Prepare and control budgets and expenditure of projects implementations and system maintenance

Study and implement on-bus screens in Dubai

• Implemented Property Management System:

o Contact Management (standard NAV CRM)
o Leasing
o Operations
o Maintenance
o Website leasing form integration with CRM
o Leasable Area Rate Calculation
o Outlook Synchronization
o Reports

• Implemented Microsoft Navision ERP system:

o Purchase Module
o Financial Management Module
o Roles and Permissions
o Leave Management

• Implemented Miracle HR and Payroll System:

o Payroll Module
o HR Module
o Recruitment Module
o Online Recruitment
o Training Module

Implemented Loyalty Program System:

o Manage Loyalty schemes
o Manage Loyalty cards
o Manage Loyalty points (accumulation/ redeeming)
o Manage Marketing Campaigns
o Manage Customer Relationship Management System (CRM)


• Implemented LSRetail as the main retail system in aswaaq:

o LSRetail Back Office
o Interface between 3rd Party Logistics system and LSRetail
o Interface between Loyalty system and LSRetail


• Implemented Business Intelligence system to assist the management in decision making


• Support ERP Issues including NAV, PMS, Miracle (People, Payroll, Time)& LSRetail
• Managed aswaaq Website and CMS (Content Management System)
• Implemented Time Attendance System
• Implemented Access Control System

Managing Computer department’s issues,
Setting up the labs
Arranging time tables and open days
Teaching children Microsoft Office programs and computer parts.
Preparing certificates

Built up the configuration module of ‘iSuggest” system using xml and J2EE architecture following SDLC. Throughout this training I produced the following output:

System Proposal
Project's Action Plan
System's Analysis Report
System's Desing report using UML
Coding the application using WebSphere and XML
Testing Scripts of the application

Took online courses.
Worked out problems related to web-development. Learnt how to use Visual Studio 2005 and Visual KB.
Researched some technical concepts.