Training Supervisor
Mohammed Yousef Naghi
Total years of experience :18 years, 4 Months
• Performing Internal auditing for quality standards for sales and after-sales through field visits, constructive feedback, and using Kaizen continues improvement standard
• Productively executing training need analysis (TNA) to achieve every quarter target
• Providing weekly analysis and assessment for the training achievements and e-learning
• Conducting internal assessment for skill gaps based on hiring demands to provide necessary training or modify existing programs for the sales team
• Developing internal training plans and curriculum for technical & non-technical training along with supervising training staff and activities
• Reviewing and translated all training material provided globally for accuracy and relevance to the KSA market
Achievements to Date
• Exceeded the training target by 4% for the past 5 years, 2015 - 2020
• Successfully participated in achievement of the ISO certificate through adding the process of the training function to the quality management system (QMS)
• Launched the employee development program in collaboration with the HR department for the hierarchical aspect and knowledge skills of employees
• Productively coached sales associates in product knowledge, buying motives, and selling techniques, significantly increasing customer satisfaction ratings by 7%
• Streamlined the planning of the Saudization Program within 3 weeks through planning the content of the training, timeline for 3 regions, and training of the internal team
• Initiated the training evaluation for the trainees through deep research to help in coaching improvement of the employee long term development plan
• Prepared the sales executives to be globally certified by communication the exam materials, coaching, and role-play - (6 out 10 executives passed)
• Contributed in the Customer First Principal awareness program for the marketing by providing the right program materials, and definitions
حصلت على درجة الباكالوريوس من جامعة السفير الامريكية عن طريق نظام الدراسة عن بعد . ملخص الدراسة: تقوم الجامعة بتحديد بجموعة من الكتب المتخصصة في المجال المحدد (ادارة عامة) وبعد ذلك تكون طريقة الدراسة عبارة عن ابحاث / بحث لكل كتاب و تتم مناقشة البحث من قبل الدكتور المتخصص في كل كتاب وبعد ذلك تحدد النتيجة بناء على المناقشة.
دبلوم عالي في مجال ميكانيكا السيارات لمدة سنتان