Kasbit Institute of Technology (ISO Certified)
Kasbit Khadim Ali Shah Bukhari Institute of Technology (ISO Certified)
Total years of experience :8 years, 3 Months
• Collect of fees to the student and maintain the sheet on month and semi annually.
• Guidance to the student about fee structure installment extended /normal procedure and, other event charges.
• Maintain petty cash fund and Prepare monthly bank reconciliations
• Monthly and semester voice fee sheet which collected or pending.
• Prepare monthly accruals, prepayments and other expanses
April 2016, to October 2021
Relationship Manager - Business Development
Standard Charted Bank, Pakistan
• Answered customer questions and resolved
service issues in a timely manner.
• Maintain and foster branch participation in
Nationals events.
• Deposit mobilization and NTB account Opening
• Cross sell various products such as short term
and long term loans and other products
• Offer credit card to NTB and Achieve sales target
• Provide highest level of customer service
Customer Representative Branch operation
• Answered customer questions and resolved service issues in a timely manner.
• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Informing customers about bank products and services.
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
• Keeping a clean, organized work area and a professional appearance.
Chief Cashier of Cash House
• Check opening balances and prepare general ledger, and delivered the cash as per the branch requirement, Withdrew cash from the volt, sent to the branches sand offsite ATMS
• Balance all currency accounts, and deposit the cash into the state bank, and reconcile all entries on daily basis and balance the account
Offsite ATM Custodian
• ATM replenishment, balance the ATM account. And Find the Retraction and park the entry.
• Resolve the problem and Alive ATM when it is down and maintain stuck/captured ATM card.
Call Center Representative
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets