zakaria Mbarki

My team achieved 97% customer satisfaction rate.
Identify and assess the client’s needs and obtain client information.
Meet 35 potential clients Face to Face, understand their needs, help and advise them
to make their decision.
A quick analysis of walk-in's personalities. Identify ways to approach them and close
short or long-term contracts.
Take the client through the booking process in a clear and informative manner.
Provide accurate and complete information about the services offered by the
Company.
Recommend new services, value-added services, upgrades and renewals.
Develop and maintain relationships with current clients to generate more future
repeated business sales opportunities.
Handle on average 10 customer complaints, provide appropriate solutions and
alternatives; follow up to ensure resolution.
Maintain enquiries and the client data bases.
Keep records of all conversations in our call center database.

• Promoted and sold stock brokering services and products to new and existing clients
• Analyzed sales data and negotiation techniques to leverage client relationships and improve retention.
• Provided clients and management with updated and relevant information regarding stock market analytics for sound decision making.
• Assisted customers in making profitable and safe investments
• Researched market to identify current and potential trends establishing risk mitigation and profit margin
• Generated leads through various media channels
• Managed customer portfolios and recorded all transactions
• Verified authenticity of all documents submitted by customers
• Educated customers about trades risk and suitable investment prospects
• Explained company procedures and contract clauses.
• Educated customers on products and service options.
• Trained new employees on phone etiquette, company policies, sales and closing tactics.

• Establish clear benchmarks and targets for achieving continuous improvement in our operations, ensuring that QS targets are met and exceeded by each one.
• Ensure that policies are applied
• Co-ordinate the internal operations of the back office administration, partner contact, and logistics.
• Lead Platform daily ‘Morning meetings’
• Ensure the overall lead time performance, quality and customer satisfaction
• Optimize internal flows
• Meet targets for plant production, productivity, costs, etc.
• Ensure all operations are carried on in an appropriate, cost-effective way
• Review operations and confer with technical or administrative staff to resolve production or other processing problems.
• Initiate and coordinate inventory and cost control, lean and safety programs.
• Review financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Establish and implement departmental policies, goals, objectives, and procedures.
• Monitor business to ensure that they efficiently and effectively meet planned objectives

Yoruzuka-freelance helps companies to strengthen their workforce, improve employee performance, and transform managers and executives into the leaders of tomorrow. Our firm provides comprehensive training, coaching, and consulting services
• Putting plans into action.
• Monitoring various operational aspects.
• Collaborating with the logistics office, and assigning tasks to employees and hiring new staff.
• Coaching the administration staff of all the start-up company associated with Yoruzuka-Freelance.
• Identify potential clients and the decision-makers within the client organization
• Cold call as appropriate within a defined list of targets to ensure a robust pipeline of opportunities
• Following up new business opportunities and setting up meetings
• Chart your weekly qualitative and quantitative progress by inputting a management report to CRM software
• Identification of business opportunities with partners; lead all aspects of deal execution, including prioritization of partners, strategic and financial assessment, transaction structuring, negotiation, and implementation.
• Lead negotiations, coordinate complex decision-making process, and overcome objections to capture new business opportunities.
• Develop and utilize marketing related events, seminars, mailing campaigns, and cold calling to increase brand awareness and presence in the local market.

Teach both undergraduate and graduate courses through the use of a blended learning approach. Advise/ mentor learners. Develop and deliver professional short courses. Experience in consulting for business organizations and industry will be an advantage. Ability to be an active team player and a contributor to the continuous improvement in the University

Set in a splendid marina, the hotel Riviera, one of the most exclusive hotels in Tunisia, shines in Port El Kantaoui with its Arab Moorish architectural structure, its rising white façade, has not finished to amaze its visitors combining the traditional Tunisian style and the luxury of the Palaces.

• Ensuring continuous improvement within the quality control systems and culture.
• Reporting results and project updates to senior management.
• Implementing the quality management system.
• Making sure that services are done according to legal and customer requirements.
• Meeting clients and handling any complaints they may have.
• Liaising with process teams to implement procedure improvements.
• Making sure that the quality standards are clearly set up and are communicated within the company.
• Benchmarking monitoring expectations as they apply to individual contributors.
• Developing and driving continuous improvement initiatives.
• Overseeing and coordinating the investigation of customer complaints and non-conformities.
• Investigating incidences of staff non-compliance of procedures.
• Carrying out a routine sampling of products produced.
• Preparing for third party audits.
• Ensuring that internal and external audits are properly carried out.
• Assisting with the training and development of staff.
• Dealing with technical issues as they arise.
• Maintaining the company’s SOP system (Standard Operating Procedure).
• Supporting the marketing, commercial and business development functions of the company.
• Providing input into development protocols.

Reviewing financial spreadsheets and charts prepared by others, analyzing data and financial statements, building and updating financial forecasts. Assisting with proprietary models and new financial projections as applicable, identifying trends in data, and applying analytical skills and judgment to form well-reasoned credit conclusions.
front desk agent,
monetary Transaction
customer advisor
portfolio management
+customer relationship management
+financial modeling

Broad-based experience covering a full spectrum of administrative duties, including executive support, office management, billing/invoicing, payroll administration, customer care, account management, database administration, document preparation, travel/meeting coordination, and project/program support.
Treasury Manager with all aspects of Group Treasury Operations, including cash management, Loan administration & Compliance, Treasury Accounting and reporting.
Superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to challenging business problems.
A proven reputation, with a consistent history of exemplary performance reviews and recognition for driving efficiency improvements to office systems, workflows, and processes.
• Handled inventory and restocking of materials, scheduled employee hours, and handled incoming customer orders periodically. Forward mail to out-of-town mailbox customers. Ensured processes of receiving, stocking, assembling, prepping, and delivering merchandise. Supervised and enforced compliance of company policy and procedure and safety regulations to ensure a safe and effective work environment. Assist with day to day operations of the HR functions and duties.

• Broad-based experience covering a full spectrum of administrative duties, including executive support, office management, billing/invoicing, payroll administration, customer care, account management, database administration, document preparation, travel/meeting coordination and project/program support.
• Superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to challenging business problems.
• A proven reputation, with a consistent history of exemplary performance reviews and recognition for driving efficiency improvements to office systems, workflows and processes.

Location: Tunisia, Skanes, Monastir
Different tasks in all departments

Location: Tunisia, Skanes, Monastir
internal Audit, Receptionist, responsible for event Organization, Managing of the external PUB (Black & White)

Front desk agent, monetary Transaction, customer advisor, portfolio management, customer relationship management, financial modelling