customer service representative
Abudhabi chamber of commerce
Total years of experience :25 years, 3 Months
Spearheaded complete customer service including regular meetings with clients, client need assessment, provided information in chamber services, addressed customers queries and complaints.
Successfully daily customer service related tasks with adherence to set SLA involving issuance of the membership certificate along with renewal, editing and cancellation of the same.
Issued certificate of origin, attested various commercial documents and issued letters as per customer’s request.
Responsible for fee collection for various chamber related services and ensuring timely deposit of the same in the bank.
Handled daily cash related transactions along with control over petty cash.
Ensured that the Chamber’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed
Assured customer care service standard of the company is strictly adhered to by every customer service personnel
Responded to inquiries and queries from customers and provide a thorough and speedy resolve.
Handled complicated and unresolved issues from less experienced personnel
Delivered appropriate and relevant information, and when not in the position to, refers customer(s) to appropriate department. Developed strategies and plans for customer support.
Participated in implementation or improvement of initiatives associated with customer service
Established standards for best customer support practices
Offered advice on the incorporation of technology in current and planned customer support strategies of the organization
Investigated and responded to every inquiry and complaints from customer regarding Chamber provided services.
Ensured satisfaction of customer needs to the best possible way.
Championed the customer service department entailing assessing and managing the customer service team to continually improve processes and outcomes.
Managed all customer service processes becoming more proactive and engaging customers in better manner.
Interfaced with the Senior Management for execution of various process improvement initiatives & to optimize resource utilization for improving operational efficiency.
Generated & presented various status reports for senior management & other stakeholders for effective decision making.
Functioned with various support teams to identify and resolve critical or escalated issues with the potential business impact reported by customers for enhancing overall customer satisfaction levels.
Achievements
• Participate in horizontal expansion process by following up the establishment of new branches.
• Participate in the process of strategic development through co-operation with different teams and carrying out the tasks assigned at each stage.
• Participate in the rooting of the quality system through adopting and applying best practices.
• Achieving the project of excellence in customer service, which aims to communicate with all customers in order to explain chamber services, take suggestions and update data.
a) Preparing of accounts entries and posting to general ledger
b) Control over cash and bank accounts
c) Managed petty cash
d) Preparing of payroll sheets
a) check daily transactions for verification and rectification of errors in financial data
b) follow up the bank’s account with central bank and made bank reconciliation statement
c) control over suspend accounts (like debtors, creditors, reserved amounts) and follow up for settlement
d) collect cheques for clearance and made settlement with other other banks
a) Preparing of accounts entries and posting to general ledger
b) Control over cash and bank accounts
c) Managed petty cash
d) controlling of stock and sales
i study following subjects: accounting business business law monetary economic elements of banking law relating to banking practice of banking export practice export law export marketing finance of international trade investment management statistics economics economic geography English language