Service Operations Manager
Huawei Technologies
Total years of experience :13 years, 8 Months
• Led Digital transformation of operations and processes by introducing best practices, influencing mindsets, and building a scalable digital platform, using robotic processes automation (RPA) tools.
• Succeeded two Knowledge Certifications of “Digital Maturity & Transformation” and “Digital Business Ecosystems”, Foundation Level, from TM Forum.
• Led the automation as a key strategy established for successful operations. The purpose is to optimize the networks monitoring (under scope) by automating the manual repetitive tasks, robotizing the frequent reports, adopting the “Zero Touch” and “DIY” (Do It Yourself) strategy and centralizing the dashboards “Online” using analytic tools… to reduce the human mistakes, meet the SLAs, improve the efficiency, reduce the escalations and improve the customer satisfaction.
• Mentored the teams by defining the most important operational and organizational levers to pull to thrive in an Automation-First mindset and enhance team’s enthusiasm for the automation.
• Consulting projects: GNOC Ivory Coast + Senegal
• Most challenges:
- People mindset towards Digital Transformation
- Robotic processes automation complexity
Set and managed the survey and quotation for a 1700 km inter urban fiber optic cable. The Mauritanian Government was the project owner. In order to increase the geographic accessibility to broadband networks and reduce the cost of communications services, Mauritania has engaged in the West African Regional Communications Infrastructure Program - WARCIP - initiated by the World Bank.
Developed an integrated circuit system to control TV/FM Broadcasting stations remotely. Set a prototype board using micro-controllers (Microchip® Technology) to constantly collect information from different sensors, encapsulate them in Ethernet frames, and forward alerts (in case) through GPRS network to a centralized platform.
My notable internship project: Pre-sales analysis for Meditel (current Orange Morocco) to implement FTTx technology. My study targeted clients and end users in the administrative districts and industrial zones of Casablanca (Casa Near Shore, Casa Marina, Casa Finance City...) and taken into consideration the various models available (GPON in particular) and deduces the estimated benefits.
CLASSES PREPA MATHS AND PHYSICS
