IT SYSTEMS ADMINISTRATOR
DELVAUX
Total des années d'expérience :4 years, 0 Mois
• Managing and maintaining servers, networks, workstations
• Overseeing cloud VoIP and data communications
• Implementing and coordinating various projects
• Collaborated with cross-functional teams to optimize IT systems and implement process improvements.
• Contributed to the successful reconfiguration and installation of PC environments using SCCM ensuring streamlined and efficient deployment of software and updates
• Contributed to the 'Project WiFi, ' encompassing site survey, installation of access points, rigorous testing, and continuous enhancements to optimize WiFi connectivity Daily use of: Installing, and managing software on users' laptop
• AD servers
• MyAccess
• DUO Mobile
• PowerShell
• Beyond Trust for remote access to Teams
• Office 365
• O365 Admin Console: Exchange, Intune, Azure (Identity), Teams
• TS system: ServiceNow Hardware & Software: Installing and configuring new hardware and software, including desktops and laptops (Windows 10/11 and MacOs), printer (local and network), and mobile devices (Apple or Android).
Provided IT technical support to end-users (VIP and SUPERVIP)
• Installing, and managing software on users' laptops
• Troubleshooting on devices: iPhones, tablets, and Macs.
• Wiping and staging laptops
• Maintaining and updating inventory records of all IT assets, including hardware and software (SAP).
• Managing mobile device software updates and patches (MDM Airwatch).
• Providing support for multilingual video conferencing (Interactio) and other collaboration tools (Microsoft Teams and Webex).
• Active Directory management and administration, including user accounts creation, modification and deletion. Knowledge Base:
• Created and updated documentation for support processes and knowledge base articles, enhancing support efficiency (Confluence). Other:
• Mailbox and file server migrations
• Print server management
• Support on applications: SAP, AutoCAD, Citrix, and VPN Zscaler
• Windows server environment: organizational units (OUs) management, user management, access rights, creation of new accounts.
• Managing storage on the file server
• Providing technical support for mobile devices, including smartphones (Apple and Android), tablets (iPad), and laptops (Windows 10/11, MacOs)
• Diagnosed and resolved complex technical problems, ensuring minimal disruption to operations
• Liaising with system administration and database administration for execution of administration tasks
APPLICATIVE SUPPORT ENGINEER AT NATIONAL BANK, BRUSSELS •
2021 - 2022
• Support to the bank's users
• Assistance to all National Banks worldwide.
• Daily use of:
• AD
• Office 365
• remote apps.
• Other applications specific to the Bank itself
• Mitel phone licenses
• configuring printers and placing them on the network
• I provided iOS support for all
• Troubleshooting iPhones, tablets, and Macs
• Onsite support for hardware installation
Support to users located around the world who used various applications
• Screen- sharing tools like MSRA
• remote desktop
• Skype & Teams to assist
Working with a range of tools
• Office 365
• OneDrive
Active Directory
• Citrix applications
• a ticketing system
• SAP
• remote applications
• VWM
• PowerShell
After obtaining my high school diploma, I entered higher education where I studied for 3 years. I was in my final year of graduation, but due to COVID, I preferred to start working. Currently, I have 4 years of experience in the field of IT and I have obtained certificates in networks, systems, and junior cybersecurity.