Zakaria Kibria

• Led healthcare technology, operations, and AI-enabled consulting projects focused on workflow design, QA, documentation, business analysis, startup operations, and process improvement.
• Developed healthcare operations models involving clinic workflows, staffing, scheduling, patient access, billing considerations, provider support, and service delivery.
• Built business cases, cost models, process maps, implementation plans, and workflow documentation for healthcare, startup, and clinical service environments.
• Led cross-functional project teams and coordinated stakeholders across clinical, business, technical, and operational workstreams.
• Researched AI-enabled QA, healthcare automation, EHR/EMR workflows, digital health tools, AI-assisted documentation, and clinical decision-support use cases.
• Leveraged postgraduate medical training and enterprise consulting experience to bridge clinical needs, business requirements, operational workflows, and technical delivery.

• Completed postgraduate clinical training in hospital, outpatient, rural, emergency, and interdisciplinary healthcare settings.
• Developed strong understanding of clinical workflows, patient journeys, documentation standards, multidisciplinary care delivery, and healthcare operations.
• Worked with physicians, nurses, allied health professionals, administrators, and patients across complex clinical environments.
• Applied clinical judgment, communication skills, risk assessment, documentation discipline, and systems-level thinking to patient care and service delivery.
• Brings firsthand clinical insight to healthcare technology, digital transformation, EMR/EHR workflows, patient-access models, and operational improvement initiatives.

• Led end-to-end technology testing programs for a Fortune 500 client, coordinating lab operations, hardware setup, integration testing, connectivity validation, and release readiness across global teams.
• Managed testing of POS systems, kiosks, servers, payment systems, connectivity components, and restaurant technology platforms in high-volume transaction environments.
• Developed and executed SIT, regression testing, defect-management, and release-validation processes using HP ALM/HP QC and JIRA.
• Partnered with business stakeholders, developers, offshore teams, and client leadership to translate business requirements into practical test strategies and technical delivery plans.
• Configured, validated, and supported lab hardware, software environments, network components, and test devices to ensure stable testing conditions and reliable issue reproduction.
• Trained and mentored consultants, managers, and offshore resources on lab operations, QA workflows, hardware management, defect triage, and knowledge-transfer procedures.
• Supported process automation and AI-enabled testing initiatives focused on defect detection, regression prioritization, reporting efficiency, and testing consistency.

• Led System Integration Testing and User Acceptance Testing for enterprise project-management software implementation for a Fortune 500 client.
• Created and maintained Business Requirements Documents, Requirements Traceability Matrices, test plans, process flows, and stakeholder-facing project documentation.
• Supported an Ontario government insurance board through testing of taxation-rule changes, database migration activities, and system validation initiatives.
• Designed and executed test strategies to identify process gaps, improve QA coverage, and support successful project delivery.
• Built dashboards, metrics, status reports, and testing summaries to improve stakeholder visibility into project progress, risks, defects, and release readiness.
• Coordinated with business users, developers, cross-functional teams, and offshore resources to manage testing cycles, defect resolution, and knowledge transfer.