Zakariya Alazzi

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest
standards for 15 Restaurant, (KFC, Caffe Nero, Ticker daze, Spice Kitchen, Plenty, Cakes &
Bakes, Vending and the, Lounge)
• Make sure all Subcontractors (MC DONALDS, CARIBOU COFFEE, TIM HORTONS,
Travelers Club) are following the and food safety, cleaning, and they following the policy in
the airport.
• Develops and manages all financial, employee engagement and guest satisfaction plans and
actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives.
• Manages the Food and Beverage departments.
• Supervises and manages employees. Manages all day-to-day operations.
• Oversees all culinary, restaurant, beverage and room service operations.
• Responds quickly and proactively to employees concerns.
• Provides proactive coaching and counselling to team members.
• Lead F&B team by attracting, recruiting, training and appraising talented personnel.
• Establish targets, KPIs, schedules, policies and procedures.
• Comply with all health and safety regulations.
• Report on management regarding sales results and productivity.
• Checked team performance and KPIs to address deficiencies and manage territory
• Supported senior managers with day-to-day operational requirements

• Checked team performance and KPIs to address deficiencies and manage territory.
• Conducted regular visits to stores, providing support and guidance to store managers.
• Evaluated store performance and identified areas for improvement.
• Supervised and tracked daily metrics for operational facets.
• Determined promotional needs before calculating budgets.

• Coordinate daily Front of the House and Back of the House restaurant Deliver superior service
and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Manage restaurants good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Coordinate daily Front of the House and Back of the House restaurant
• Ensure that all Team Members complete tasks for their assigned position

• Supported senior managers with day-to-day operational requirements.
• Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
• Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily
sales reports.

• Act as the point of contact between the executives and internal/external clients.
• Undertake the tasks of receiving calls, take messages and routing correspondence.
• Handle requests and queries appropriately.
• Maintain diary, arrange meetings and appointments and provide reminders.
• Make travel arrangements.
• Take dictation and minutes and accurately enter data.
• Monitor office supplies and research advantageous deals or suppliers.
• Produce reports, presentations and briefs.
• Develop and carry out an efficient documentation and filing system.

• Ensure that all Team Members complete tasks for their assigned position and Ability to work with management and
cooperate with peers/employees, demonstrate a positive and enthusiastic attitude, show initiative to go beyond what is
simply required, actively provide ongoing constructive and complimentary training/feedback to Team Members, Oversee
proper product preparation.