Business Development Executive
Orient Printing Press & Stationery LLC
Total years of experience :21 years, 5 Months
• Develop effective working relationships with customers through regular meetings and identify and obtain further sales and business development opportunities.
• Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition.
• Designing & Implementing marketing strategy to achieve business goals.
• Marketing strategy covering printing and digital channels to reaching out to clients.
• Confer with customers throughout production to keep them informed of status of job, to solicit and resolve inquiries and complaints.
• Lead and manage the team to establish, develop and maintain business relationships with current and prospective clients to generate new business.
• Provide analysis, solutions, and general marketing expertise to help company successfully sell the products.
• Typically work for management consulting firms or advertising agencies and interact with a client company's brand managers or marketing executives
• Performing market research to identify target markets and assess consumer perceptions, competition, business trends, and product value
• Work closely with many teams, including product developers, researchers, marketing personnel and creative agencies to make sure their company brand values and image are followed.
• Meet deadlines, attend product launches, conferences and exhibitions.
• Receiving and responding to all sales requests about promotion, products, services etc., and other related activities.
• Communicating with target audiences and managing customer relationships.
• Managing the production of marketing materials, including leaflets, posters, flyers, Magazines etc….
• Proofreading copy & liaising with designers and printers
• Maintaining and updating customer databases.
• Contributing to, and developing, marketing plans and strategies
• Managing budgets, evaluating marketing campaigns, Monitoring competitor activity
• Writing reports, monitoring performance
• Responsible for the development and fulfillment of the events and marketing budgets.
• Supervise and coordinate with event contractors.
Achievements:
• Letter of appreciation for hard work and commitment from Business Development Manager.
• Best Sales Person of the Month Award (Sep 2014)
• Interacting with customers, providing information in answer to inquires about products, accounts, and services.
• Tracks weekly/monthly sales data and reports
• Promotes and sells products and services at an international level
• Constructs personal sales lead lists
• Develops new accounts and expands customer base in the domestic or international basis
• Responds to customer needs and requirements with appropriate solution
• Creates presentations to market products to various decision making audiences
• Oversees entire sales process from start to finish with each customer
• Constructs personal sales lead lists.
• Handling and resolving customer complaints, or special orders via mail or phone.
• Adjusting complaints concerning services or billing rendered.
• Referring complaints of service or product failure or errors to appropriate personnel for investigation.
• Communicating solutions, successes, and opportunities to the Manager of customer service.
• Coordinates production of printed materials and prepress or printing services with customer's requirements.
• Monitors progress of job order throughout production, confers with establishment personnel, orders supplies, contracts services with outside vendors, and alters production schedule and job order to expedite timely processing of job in accordance with customer's requirements and company standards.
• Adhere to all quality standards and processes, for the acquisition of customers, opportunities and submission of tender and contract documents.
• Bid management processing and manage order levels maintaining the CRM database
• Provide regular feedback to senior management about marketplace and competitor activity.
• Organizing sales visits.
• Demonstrating/presenting products
• Establishing new business
• Maintaining accurate records
• Attending trade exhibitions, conferences and meetings
• Negotiating contracts.
• Handling Major company Key Accounts(Tesco, M&S)
• Visit potential customers for new business
• Provide customers with quotations
• Negotiate the terms of an agreement and close sales
• Gather market and customer information and provide feedback on buying trends
• Represent your organisation at trade exhibitions, events and demonstrations
• Identify new markets and business opportunities
• Record sales and send copies to the sales office
• Review our own sales performance
• Listening to customer requirements and presenting appropriately to make a sale;
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• Cold calling to arrange meetings with potential customers to prospect for new business;
• Responding to incoming email and phone enquiries;
• Acting as a contact between a company and its existing and potential markets;
• Negotiating the terms of an agreement and closing sales;
• Gathering market and customer information;
• Representing the organisation at trade exhibitions, events and demonstrations;
• Negotiating on price, costs, delivery and specifications with buyers and managers;
• Challenging any objections with a view to getting the customer to buy;
• Advising on forthcoming product developments and discussing special promotions;
• Liaising with suppliers to check the progress of existing orders;
• Recording sales and order information and sending copies to the sales office, or entering into a computer system;
• Gaining a clear understanding of customers' businesses and requirements;
• Attending team meeting and sharing best practice with colleagues.
Post Graduation Diploma in Marketing Management 2009
Diploma In Electronics & Communication Engineering (Anna University) 2002