Zaki Ghannam

Network and Security Division:

• Act as the lead technical authority engaging with 20 clients monthly, driving requirement
analysis and aligning solutions with business objectives.
• Lead and coordinate presales activities across cross-functional teams (sales, engineering,
product), ensuring efficient resource allocation and timely delivery of solutions.
• Oversee the preparation and quality assurance of 30technical proposals quarterly, ensuring
compliance with RFP/RFQ requirements and alignment with client expectations.
• Mentor and support junior presales engineers by delegating tasks, reviewing deliverables,
and ensuring adherence to best practices and technical standards.
• Manage onboarding and training of new hires within the presales team, accelerating their
integration and productivity.
• Provide strategic consultancy to clients on network architecture, security, scalability, and
performance optimization, positioning solutions with long-term value.

• Provided Tier 2 IT support and technical assistance to 1500Dollar General Stores across
the United States.
• Troubleshooted and resolved complex network and computer system issues, ensuring
optimal uptime and user productivity.
• Performed advanced diagnostics to identify and diagnose system errors, pinpointing root
causes for efficient resolution.
• Utilized remote access tools to diagnose and fix client hardware and software problems
directly, minimizing downtime and enhancing user experience.

• Troubleshooted user issues related to internet and TV cable services, ensuring prompt
resolution and customer satisfaction.
• Achieved a minimum of 15% reduction in network failures by monitoring and reporting on
LAN, WAN, and microwave links, by using industry-standard tools.
• Maintained comprehensive records of customer interactions, installation activities, reported
problems, and implemented solutions. Documented any additional actions required for
management or repair personnel.
• Enhanced follow-up and repair efficiency by 20% by maintaining comprehensive records of
customer interactions and solutions, by documenting meticulously.