Leasing Manager
Al Burooj Real Estate
مجموع سنوات الخبرة :21 years, 7 أشهر
Reason for Leaving: Business restructuring due to market environment
Supervised 10 real estate sales agents perform administrative duties and stay informed about the latest changes in the real estate legislation that affects the industry.
Managed portfolio of over 500, 000/- sqft of commercial and residential assets.
Consolidated the leasing and sales portfolio of the company to prioritize sales and lease of assets.
Conduct sales meeting, set weekly, monthly monetary goals for the team to achieve sales.
Marketing, planning, budgeting and coordinating open houses or other initiatives to develop new leads to try and increase sales for the office.
Suggest organization ways to gain a better market share by identifying, recommending and implementing improved selling and marketing strategies.
Proposed Joint Ventures between Residential / Commercial Plot owners and potential investors.
Dealing directly with overseas high profile clients: building a personal relationship to establish their needs and preferences, negotiating sale / rental terms on their investments.
Evaluate high profile client investment portfolio and worked closely with them in selection asset with low and high return on investment (ROI). Negotiated and try to convince the client to sell assets with low ROI and invest in favorably areas with medium and high ROI.
Reason for Leaving: Emiratisation
Oversaw a team of 7 staff to maintain and service mortgage customer’s requests /complaints related to handovers, consolidation and swapping of units. This exposure helped to relate to a lender’ perspective and handling customer and developer expectation.
Manage day to day operational activity of the team maintaining relations with stake holders, service provider, Land Dept & developers.
Monitor reconciliation & MIS generated by the team
Ensure 100% control on documentation and processing activity in line with banks SOP
Timely delivery and accuracy of work output by Team members.
Build and maintain relation with Master Developer i.e.
Reason for Leaving: Career Growth
Managed and coordinated daily sales and marketing activities. Designed & implemented comprehensive sales, marketing, advertising & promotional strategies for the region for promoting the sales of Coffee Brand through Retail Establishments/ Supermarkets/ Hypermarkets/ Automatic Bakeries. Managed team of 3 people & reported to the Managing Director of NAD Al-Shiba Group of Companies.
Managed mixed use buildings comprising of Commercial & Retail with an approx area of 300, 000 sq ft and 1 Luxurious Residential Building comprising of 240, 000 sq ft. Worked closely with Senior Management, & Facilities in-house staff (10 staff) to position the Group for continued growth and market expansion.
Grew Annual Sales Revenue of US $ 2.5 Million to US $ 3 Million.
Achieved 95% occupancy during a downturned market and managing in sustaining Tenants and low vacancy level
Handling every aspect of the lease from initial enquiry through to final lease negotiation, office set up and ongoing tenant management
Enabled market research, determining property rental at fair market values
Evaluate contracted service maintenance company performance and worked closely with management in selection of such companies. Negotiated terms and conditions of contract favorably for service provider and Landlord.
Oversaw all aspects of building operations including renewals, financial, business development, sales and marketing, customer service and administration.
Reason for Leaving: Personal (Family related)
Select Group positioning as one of the biggest property developer in Dubai Marina. As part of its diversification strategy, the group actively pursues both regional and global opportunities for expansion within its core fields of expertise. Responsible to sell a newly launched project in Dubai Marina called “The Residences” at Marina Gate.
Managed and coordinated daily sales and marketing activities.
Endeavour to convert potential client enquiry into actual sale of property.
Continued..
Coordinate with accounts department in tracking the funds received against the booking deposit and future property installment.
Notify client once the “Sale & Purchase Agreement” is prepared and obtained their signature within time framed laid down by legal department.
Actively participated in comprehensive sales, marketing, advertising & promotional strategies for the region for promoting the property sales through Property Exhibition.
Stay informed about the latest trend followed by competitors within Dubai Marina and areas of similar view.
Keep oneself abreast with the real estate legislate
Managed clients and maintaining Customer Data Base of approximately 6, 000 clients comprising of project developments such as The Palm Deira, Jumeirah Golf Estate, Jumeirah Village, Jumeirah Park, Al Furjan and Jebel Ali Village properties. Represent company interests in the assigned role by satisfying client expectation and promoting Nakheel as the region’s leading Property Development Company. I feel my experience here has greatly broadened my overall Property and Customer Service skills from a developers’ outlook.
Administer a team of 6 Property Handover Coordinators for ready projects;
Collection of sums owed by property owners relating to 100% property value, any other sums due under the Sale and Purchase Agreement prior to property handover.
Snag property with owners within stipulated time and liaise with project contractor to ensure snags rectification identified by the property owner to achieve client satisfaction.
Compliance to internal process and procedure prior to key handover documentation DEWA supply connection and property title deed.
Administer a team of 4 negotiators handling “Deferred” Nakheel projects;
Guide staff to oversee daily operations associated with Long Term properties of clients.
Interacting with clients to arrange most viable substitute property range and cultivating relations with them to achieve organization objectives.
Assess customer feedback to evaluate areas of improvements in achieving higher customer satisfaction. Manage client expectation based on change decision
Interact with Banks and Financial Institutes to resolve issues related to clients financed properties
Recognized as high achiever in resolving client issues, pacifying irate customers and maintaining a professional approach
Managed a separate team of 6 Customer Relationship Officer and fully accountable for;
Compliance of Customer Service policy and procedure.
Trouble shooting and provide appropriate solution to the team and client.
Attending to various customer queries through mails, phone, emails and walk-in clients;
Advising clients on their current financial statements, cancellation and refunds.
Continued.
Updating client on payment schedules, property sales agreements and project completion timelines, interior and exterior modifications, floor plans.
Guiding clients on various documents related to name addition/deletion or resale
Directed daily operation including;
Inter-department liaison and central link with Legal, Finance and Project departments to ensure proper functioning of process and escalation of matters.
Booking of allocated properties on the system, generating contracts, preparation of receipts.
Focus of responsibility on supervising Execution of Ownership Agreement, Property Handover, and Transfer/Sales/ Cancellations process of properties
Work closely with management on project progress, payment plans and appropriate communications to the client.
To support marketing department in preparing replies for customers on Frequently Asked Questions (FAQ’s), issuance of News Letter, project updates and information important to client.
Act as backup support for Nakheel projects such as Palm Jumeirah, Palm Jebel Ali & Water Fronts.
Assist Sales department on launch of new projects
Maintain regular reports updates on the handover status of the properties to the management with necessary course of recommendations and action.
courses: Completed Course in MCSE - Microsoft Certified Professional Completed Standard IATA Course