zakir khan

• Direct strategic oversight of all Rooms Division operations including Front Office, Housekeeping,
Guest Services, Concierge, Laundry, and Recreation departments for 143+ room luxury
beachfront resort.
• Achieved Forbes and LQA audit compliance and sustainability performance metrics through
comprehensive implementation of guest experience enhancement strategies and ISO 21401
environmental standards.
• Manage annual Rooms Division operating budget, aligning financial objectives with corporate
goals while implementing cost-control strategies.
• Lead strategic CAPEX planning initiatives, collaborating with cross-functional teams on predictive
maintenance programs and long-term asset performance optimization.
• Spearhead Saudization workforce initiatives achieving 60% local talent integration rate while
implementing comprehensive succession planning and leadership development programs for
50+ team members.
• Implement preventive and predictive maintenance programs, reduce operational downtime, and
extend asset longevity while maintaining brand compliance.
• Drive personalized guest engagement strategies for VIP guests and repeat visitors, resulting in
increase in positive guest feedback scores and elevated Net Promoter Scores.
• Establish and maintain comprehensive training programs, P&P, and performance evaluation
systems ensuring service consistency and accountability.
• Collaborating with Revenue Management team on yield management strategies, optimizing
room pricing and inventory management.

• Served as first department head hired by General Manager, leading complete pre-opening
setup including comprehensive SOP development, FF&E placement coordination, and OS&E
procurement management.
• Successfully orchestrated hotel Pre-Opening, Soft Opening, and Grand Opening operational
phases, establishing housekeeping and laundry operations aligned with Red Sea Global brand
standards and Forbes requirements.
• Managed comprehensive property operations encompassing 100+ guestrooms, public areas,
laundry facilities, valet services, pool facilities, beach areas, and beach club operations.
• Achieved 100% compliance with sustainability and environmental Cradle to Cradle (C2C) action
plan, reducing water consumption by 20%.
• Directed recruitment, onboarding, and training of 40+ housekeeping staff within pre-opening
deadlines.
• Implemented rigorous quality assurance inspection protocols for all guestrooms and public
areas, achieving 95% first-time-right cleaning standards.
• Oversaw Laundry Department operations including testing and commissioning industrial
equipment and establishing productivity standards.
• Developed and managed comprehensive departmental budget, implementing strategic cost
control measures that reduced supply expenses by 18%.
• Created standardized operating procedures for all housekeeping functions ensuring operational
consistency and adherence to ISO 21401 standards.

• Directed multi-property housekeeping operations across clusters of 4 hotels totaling 295+
rooms, ensuring consistent service standards and brand compliance.
• Implemented cluster-wide standardized operating procedures, achieving 92% brand audit
compliance scores and improving brand consistency metrics.
• Introduced lean housekeeping scheduling methodologies and workload balancing strategies,
increasing room attendant productivity.
• Achieved top-tier cleanliness ratings on guest satisfaction surveys and online reputation
platforms (TripAdvisor/Booking.com), elevating average cleanliness score.
• Developed personalized housekeeping service protocols including guest-preference-based
room setup procedures, contributing to 25% improvement in GSS score.
• Implemented cluster-wide tracking system for linens, amenities, and operational supplies,
reducing loss and damage by 30%.
• Launched eco-friendly housekeeping programs including linen reuse initiatives and
biodegradable cleaning products.
• Designed and executed cluster-wide training programs and talent development initiatives,
resulting in 40% internal promotion rate.
• Improved staff retention rates through employee recognition programs and performance-based
incentive systems.
• Successfully managed pandemic cleaning protocols ensuring staff safety and maintaining
operational continuity during COVID-19 crisis.

• Managed housekeeping operations for luxury hotel property, overseeing daily operations of
140+ rooms, public areas, and back-of-house facilities.
• Implemented quality assurance programs that improved guest satisfaction scores by 20% and
achieved consistent brand audit compliance above 90%.
• Supervised housekeeping and laundry staff, conducting regular training sessions, performance
evaluations, and professional development initiatives.
• Developed and managed departmental budget, implementing cost-saving initiatives that
reduced operational expenses.

• Led housekeeping operations for boutique hotel property, managing guestroom preparation,
public area cleanliness, and laundry services.
• Achieved 95% guest satisfaction ratings for cleanliness standards through implementation of
comprehensive quality control inspection protocols.

• Directed housekeeping operations for resort property (1074 units) encompassing guestrooms,
villas, pool areas, entertainment facilities, and public spaces.
• Managed departmental budget and staffing schedules optimizing labor costs and operational
efficiency while maintaining service quality standards.

• Oversaw housekeeping operations for internationally branded hotel property ensuring
compliance with Accor brand standards and operational excellence requirements.
• Supervised housekeeping team of 30+ staff members, conducting training programs aligned
with brand service standards and quality assurance protocols.

• Assisted in overall resort management operations (Motel, villas, residences, Luna Park
entertainment facilities, and green mountains restaurants) including guest services and facilities
management.
• Supported front office operations, housekeeping coordination, and guest relations management
contributing to operational efficiency.