Mohammad Zakria Jalil, Biomedical Field Service Engineer

Mohammad Zakria Jalil

Biomedical Field Service Engineer

Roche Pakistan Limited

البلد
باكستان - كراتشي
التعليم
بكالوريوس, BS Biomedical Engineer
الخبرات
10 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 years, 8 أشهر

Biomedical Field Service Engineer في Roche Pakistan Limited
  • باكستان - كراتشي
  • أشغل هذه الوظيفة منذ أبريل 2021

Responsibilities:
• Support team, junior engineers, and manage fieldwork.
• Provide onsite and remote support to customers to resolve the issues on daily basis.
• Backup support to customer service center by resolving assigned tasks via phone support and digital tools and physically visiting customer.
• Maintain excellent relationships with customers, ensuring a high level of customer satisfaction.
• Handle sophisticated Instruments and resolve technical issues in a practical manner
• Attend online trainings of new technologies and instrumentations to enhance technical skills, train junior engineers and develop their skills.

Achievements:
• Cobas 5800 Service Training Standardized
• Bench Mark Ultra Service Training Standardized
• Maintenance and Repair Training Cobas 6800
• Cobas 4000 Service Training
• Bench Mark Special Stain Service Training
• Cobas 6000 Installation and Service Training
• Bench Mark XT Service Training Certificate
• Cobas b 221 Service Training Certificate
• Cobas 4800 Maintenance and Repair Training
• Cobas b121 Application and Service Training

Senior Service Engineer في Roche Pakistan Private Limited
  • باكستان - كراتشي
  • مايو 2018 إلى مارس 2021

Responsibilities:
• Providing immediate services to facilitate smooth running of instruments
• Represent company in health care sector as number one service providers and traders
• Pre and post installation inspection and requirement evaluation
• Provide application trainings of instruments to customer
• Building relationships with customers to develop company brands by providing immediate and up to the mark services
• Clinical trainings of Laboratory technologists.

Deputy Manger Sales and Service في Hospicare Systems Private Limited
  • باكستان - كراتشي
  • أكتوبر 2013 إلى أبريل 2018

Responsibilities:
• Handle sophisticated Instruments and resolve technical issues in a practical manner
• Providing immediate services to facilitate smooth running of instruments
• Represent company in health care sector as number one service providers and trader
• Pre and post installation inspection and requirement evaluation
• Maintain spare parts stock inventory
• Communicate to global support center about critical service issues and get support
• Perform technical training of subordinates on instruments.
• Help sales team to improve sales growth where ever needed
• Provide application trainings of instruments to customer
• Building relationships with customers to develop company brands by providing Immediate and up to the mark services

Achievements and Awards:

1-January-2015
Performance Achievement Award Abbott Molecular

2-April-2014
Field Service Engineer Abbott m2000spABBOTT m2000sp System Field Service Training at Abbott Laboratories Singapore

3-March-2014
Field Service Engineer Abbott m2000spABBOTT m2000rt System Field Service Training at Abbott Laboratories Singapore

الخلفية التعليمية

بكالوريوس, BS Biomedical Engineer
  • في Sir Syed University of Engineering And Technology Karachi Pakistan
  • ديسمبر 2012

Specialties & Skills

Equipment Installation
Equipment Repair
Maintenance
Troubleshooting
Customer Support
Time management
Team player
Troubleshooting software and hardware problems
Customer support
Molecular diagnostics

اللغات

الأوردو
متمرّس
الانجليزية
متمرّس
العربية
مبتدئ

التدريب و الشهادات

Cobas b121 Application and Service Training (تدريب)
معهد التدريب:
Roche Diagnostics Pakistan
Cobas 4800 Maintenance and Repair Training (تدريب)
معهد التدريب:
Roche Diagnostics Pakistan
Cobas b 221 Service Training Certificate (تدريب)
معهد التدريب:
Roche Diagnostics Pakistan
Bench Mark XT Service Training Certificate (تدريب)
معهد التدريب:
Roche Diagnostics Pakistan
Bench Mark Special Stain Service Training Certificate (تدريب)
معهد التدريب:
Roche Diagnostics Pakistan
Cobas e601 Service Training (تدريب)
معهد التدريب:
Roche Diagnostics Pakistan
Cobas C501 Service Training (تدريب)
معهد التدريب:
Roche Diagnostics Pakistan
Cobas e411 Service Training (تدريب)
معهد التدريب:
Roche Diagnostics Pakistan
Cobas C311 Service Training (تدريب)
معهد التدريب:
Roche Diagnostics Pakistan
Cobas 5800 Service Training Standardized (تدريب)
معهد التدريب:
Roche Diagnostics Pakistan
Bench Mark Ultra Service Training Standardized (تدريب)
معهد التدريب:
Roche Diagnostics Singapore
Maintenance and Repair Service Training Cobas 6800 (تدريب)
معهد التدريب:
Roche Diagnostics Singapore
Filed Service Engineer Abbott Molecular m2000sp (الشهادة)
تاريخ الدورة:
April 2014
صالحة لغاية:
January 2043
Field Service Engineer Abbott Molecular m2000rt (الشهادة)
تاريخ الدورة:
March 2014
صالحة لغاية:
January 9999