Mohammad Zakria Jalil, Biomedical Field Service Engineer

Mohammad Zakria Jalil

Biomedical Field Service Engineer

Roche Pakistan Limited

Lieu
Pakistan - Karachi
Éducation
Baccalauréat, BS Biomedical Engineer
Expérience
10 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :10 years, 8 Mois

Biomedical Field Service Engineer à Roche Pakistan Limited
  • Pakistan - Karachi
  • Je travaille ici depuis avril 2021

Responsibilities:
• Support team, junior engineers, and manage fieldwork.
• Provide onsite and remote support to customers to resolve the issues on daily basis.
• Backup support to customer service center by resolving assigned tasks via phone support and digital tools and physically visiting customer.
• Maintain excellent relationships with customers, ensuring a high level of customer satisfaction.
• Handle sophisticated Instruments and resolve technical issues in a practical manner
• Attend online trainings of new technologies and instrumentations to enhance technical skills, train junior engineers and develop their skills.

Achievements:
• Cobas 5800 Service Training Standardized
• Bench Mark Ultra Service Training Standardized
• Maintenance and Repair Training Cobas 6800
• Cobas 4000 Service Training
• Bench Mark Special Stain Service Training
• Cobas 6000 Installation and Service Training
• Bench Mark XT Service Training Certificate
• Cobas b 221 Service Training Certificate
• Cobas 4800 Maintenance and Repair Training
• Cobas b121 Application and Service Training

Senior Service Engineer à Roche Pakistan Private Limited
  • Pakistan - Karachi
  • mai 2018 à mars 2021

Responsibilities:
• Providing immediate services to facilitate smooth running of instruments
• Represent company in health care sector as number one service providers and traders
• Pre and post installation inspection and requirement evaluation
• Provide application trainings of instruments to customer
• Building relationships with customers to develop company brands by providing immediate and up to the mark services
• Clinical trainings of Laboratory technologists.

Deputy Manger Sales and Service à Hospicare Systems Private Limited
  • Pakistan - Karachi
  • octobre 2013 à avril 2018

Responsibilities:
• Handle sophisticated Instruments and resolve technical issues in a practical manner
• Providing immediate services to facilitate smooth running of instruments
• Represent company in health care sector as number one service providers and trader
• Pre and post installation inspection and requirement evaluation
• Maintain spare parts stock inventory
• Communicate to global support center about critical service issues and get support
• Perform technical training of subordinates on instruments.
• Help sales team to improve sales growth where ever needed
• Provide application trainings of instruments to customer
• Building relationships with customers to develop company brands by providing Immediate and up to the mark services

Achievements and Awards:

1-January-2015
Performance Achievement Award Abbott Molecular

2-April-2014
Field Service Engineer Abbott m2000spABBOTT m2000sp System Field Service Training at Abbott Laboratories Singapore

3-March-2014
Field Service Engineer Abbott m2000spABBOTT m2000rt System Field Service Training at Abbott Laboratories Singapore

Éducation

Baccalauréat, BS Biomedical Engineer
  • à Sir Syed University of Engineering And Technology Karachi Pakistan
  • décembre 2012

Specialties & Skills

Equipment Installation
Equipment Repair
Maintenance
Troubleshooting
Customer Support
Time management
Team player
Troubleshooting software and hardware problems
Customer support
Molecular diagnostics

Langues

Urdu
Expert
Anglais
Expert
Arabe
Débutant

Formation et Diplômes

Cobas b121 Application and Service Training (Formation)
Institut de formation:
Roche Diagnostics Pakistan
Cobas 4800 Maintenance and Repair Training (Formation)
Institut de formation:
Roche Diagnostics Pakistan
Cobas b 221 Service Training Certificate (Formation)
Institut de formation:
Roche Diagnostics Pakistan
Bench Mark XT Service Training Certificate (Formation)
Institut de formation:
Roche Diagnostics Pakistan
Bench Mark Special Stain Service Training Certificate (Formation)
Institut de formation:
Roche Diagnostics Pakistan
Cobas e601 Service Training (Formation)
Institut de formation:
Roche Diagnostics Pakistan
Cobas C501 Service Training (Formation)
Institut de formation:
Roche Diagnostics Pakistan
Cobas e411 Service Training (Formation)
Institut de formation:
Roche Diagnostics Pakistan
Cobas C311 Service Training (Formation)
Institut de formation:
Roche Diagnostics Pakistan
Cobas 5800 Service Training Standardized (Formation)
Institut de formation:
Roche Diagnostics Pakistan
Bench Mark Ultra Service Training Standardized (Formation)
Institut de formation:
Roche Diagnostics Singapore
Maintenance and Repair Service Training Cobas 6800 (Formation)
Institut de formation:
Roche Diagnostics Singapore
Filed Service Engineer Abbott Molecular m2000sp (Certificat)
Date de la formation:
April 2014
Valide jusqu'à:
January 2043
Field Service Engineer Abbott Molecular m2000rt (Certificat)
Date de la formation:
March 2014
Valide jusqu'à:
January 9999