Zalina Tokmukhambetova

Directing, planning and coordinating daily operational activities for company. Responsible for devising policies and strategies to meet company goals. Coordinating with Staffing and Logistic Departments.

Providing supervisory support for team members to efficiently execute their responsibilities including answering questions, coding details and resolving complaints.
Answer phones and respond to customer requests both by phone and by email. Monitoring & managing the appointments processes. Coordinating with other concerned departments on results for VIP clients
Assist in accurate and legible documentation.
Ensuring that all the VIP results have been processed in timely manner.

Answer phones and respond to customer requests both by phone and by email.
• Selling and promoting Hala Abu Dhabi and Holidays international packages.
• Upsell products and services.
• Identify Sales opportunities through individuals, corporate, wholesalers and Travel management companies.
• Maintains communication equipment by reporting problems.
• Recommend process improvements.
• Updates product knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Processing Stopover packages for transit guests (hotels, transfer and tour bookings), FIT packages, Leisure groups, transfer requests, Familiarization and Educational trips for trade partners, F1 Grand Prix packages, tours and Safaris, golf Packages
• Handling guests complains to ensure that all disputes are resolved in timely manner
• Handling daily reports.
• Handling daily correspondence.
• Responding to inquires and making reservations as needed.

Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations. • Selling and organizing excursions and other activities. • Selling car hire and other services. • Responding to client inquiries. • Resolving any conflict with or between clients.

Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

• Consulting clients
• Handled sales operations (distribution and coordination items)
• Handled regular highly purchasing accounts
• Promotional activities management

• Reservations
• Answering incoming external and internal calls
• Answering sales inquiry
• Friendly guest greeting
• Resolving complaint beyond customer’s expectations