I2C Manager
Chep
Total years of experience :24 years, 11 Months
Overseeing and ensuring process excellence in invoice to cash for the SubSahara Region and Turkey.
Monthly reporting for IMETA region ( India, Middle East, Turkey and Sub Saharan Africa)
Customer engagement and reconciliation of overdue accounts.
Oversee collections, credit risk and retained org staff
Cost Centre invoice approvals
• Manage credit risk for the company. National and Export accounts.
• Manage legal and recovery collection process. Dealing with Debt Collectors and Attorneys.
• Reconciliation of Debtors Control (GL) account and age analysis on monthly basis.
• Administration of Inward swift payments.
• AD Hoc project management to ensure internal cover risk is minimal especially on Agri & lime customers.
• Weekly and Monthly reporting - credit limit /exposure management, DSO, Cashflow management and debtors performance.
• Opening new accounts and administrating application of credit limits with the Credit Insurer- CGIC.
• Customer Centricity -External-Trade Visits with commercial department.
• Optimise Team Performance -Team Dynamics, Performance Management, Effective Communication
• Manage Human Resources - Recruiting, Training and Developing employees, Manage Healthy IR Climate.
• Query management
• Manage Regional Credit Risk -Controls, Audits, Systems Utilisation- to leverage growth.
• Manage legal and recovery collection process -engage with attorneys.
• Approval of new accounts and risk assessment of existing accounts with mandate of up to R2, 5 million authority level and co-signing with executive on accounts above R2, 5million.
• Customer Centricity -External-Trade Visits and Internal branches
• Optimise Team Performance -Team Dynamics, Performance Management, Effective Communication
• Manage Human Resources - Recruiting, Training and Developing employees, Manage Healthy IR Climate.
• Engage Internal / external customers to improve credit understanding and value drivers - Training sales and TX staff.
• Query management
• Cost Centre Management -Budget/Control Expenditure and Provision for bad debts.
• Project management to improve workplace environment.
Process Excellence
✓ Accountable for ensuring that processed are adhered to and controlled
✓ Leveraging credit for growth - Ensure credit terms & limits are appropriate
✓ Responsible for the credit plan alignment to the district strategy
✓ To support Sales in identifying customer credit growth opportunities while managing risks
✓ Increase customer trade visits in order to leverage credit effectively in support of Sales and Distribution
✓ Review and approve Handover - Pre Legal And Legal
✓ Groups / Key Account Query Resolution Support include Spar, Pick ‘n Pay, Checkers, Makro, CBW
✓ Tactical Deals / High End Order Approval
✓ Negotiate Settlements / Rehabilitation
• Day to day office administration, journals and customer queries.
• Reporting
• People Management - Manage credit team ensuring that all customer requests are actioned and feedback communicated accordingly. Mentoring and coaching the team as well
• Ad-hoc duties - Attend to all sales team, operations team and District Sales Managers requests.
Held various positions in the company from junior level and promoted up to management level from 2001to 2009. Positions held include : Telesales Clerk, Sales Co-ordinator, Credit Controller, Accounts Receivable Administrator and Credit Risk Assessor. In 2009 the SAB shared service centre was outsourced to Genpact.
Responsibilities on last position held as Risk Assessor Manager:
•Resolving customer queries
•Reporting and housekeeping
•People Management - Risk Assessment & Master Data Controller
•Analyses and interpretation of customer risk profile
•Conducting risk assessment of accounts
•Conducting review of customer accounts
•Ad-hoc duties - SOP Writing
•BTL procurement and supplier payment
•Invoice verification for supplier payment
•SAP-General Spent and Goods Receipt
•Petty Cash Control and reconciliation
This being an SAB distributor, bulk of the workload included collaboration with sales department and credit department at SAB. Promoted to SAB as part of growth opportunity.
• Switchboard operator
• Order capturing
• Petty Cash Control and reconciliation
• Credit Control - liaising with SAB credit department
• Banking
• Payroll administration
• Miscellaneous activities deemed necessary by distributor Principal
Leadership and management
Subjects included Cost & Management Accounting I,II,III. Financial Accounting I,II,III. Internal Control & Code of Ethnics, Company Law, Mercantile Law, Statistical Methods & Financial Calculations, Economics, Principles of information systems, Taxation I, Communication in English.