khinezara wai

Sale Assistant/Call center Agent at Geant Hypermarket

• Kuwait
• May 2009 to February 2014

 Providing information to customers to help them select the best products
 Keeping up-to-date with all current promotions within the store.
 Identifying customers who need assistance on the shop floor.
 Making sure the store is clean, tidy at all times.
 Taking delivery of stock from suppliers or warehouse and storing appropriately.
 Accurately processing all methods of payment.
 Working as part of a team and assisting colleagues when necessary.
 Greet customers and ascertain what each customer wants or needs, without being overbearing.
 Keep up to date with all available brand specific product knowledge.


From 2012 June to Until Working_
Eurogroup Company in Kuwait
Responsibility

 Selling Mobiles & Internet Product Services.

 Customer Care for Postpaid, Prepaid Line and Registration to Wataniya for installments.

 Explain and Assist customer for proper information about products.

 Accurately processing & Reporting to all data and related papers to Company.

December 2013_Untill now: Call Center Agent in Delivery Way Company
Responsibility:
 Establishes policies by entering client information; confirming pricing.
 Informs clients by explaining procedures; answering questions; providing information.
 Taking care of the customers’ needs while following company procedures.
 Providing the feedback to the process manager at the end of the day.
 Conveying the client requirements to the team with regards to the process.