ERP Functional Consultant
LifePlus Health & Beauty Co., Ltd
Total years of experience :6 years, 11 Months
• End user supporting
• Cooperating with software vendor
• Preparation and implementation for new retail store opening (Roll Out)
• Make Implementation and Configuration of POS & ERP for new retail store opening.
• When the closed old retail store, doing old retail store database backup .
• Documentation for gaps between ERP system and organization operation requirements, to customize in next phase development
• Checking stores backup and main database backup and schedulers
• To assess and analyze the problem/issue, to study its impact and to advise on the proper supportive functions that are necessary.
• To recognize the problem areas, to gather the relevant information, and to conduct a thorough research to diagnose the source or the root cause of the issue.
• To keep a track record of all the relevant documentation and to make sure effective contribution is made to improvise the operational procedures.
• To recommend adjustments to meet the end user’s requirements and assist in determining, maintaining, analyzing, identifying and monitoring the issues related to problem management.
• Answer, evaluate, and prioritize incoming telephone, e-mail, and in person requests for assistance from users experiencing technical problems.
• Respond to technical issues as they arise.
• Provide system support and training users.
• Record and log frequent users and applications issues to improve users training.
• Reviewing and analyzing the client’s business operations with discuss work flow processes and recommending improvements.
• Able to manage the customer and manage situations during the implementation process with the customer.
• Before onsite training to customer side preparing the client Data for implementation.
• After already finished implementation of client Data’s and we have to provide ERP user training and technical support.
• After already finished all of process and have to prepare project finished agreement sign letter.
• Work with ERP online support to research and resolve application issues.
• Weekly own projects status is discussed in internal meetings with ERP software Department.
• Responsible for the ERP & POS Software Support and maintained Networking System.
• CCTV configuration, setup, and Mikrotik router configuration setup.
• ERP & POS Software install and configure computer hardware operating systems and application.
• Monitor and maintain computer systems and network.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required.
• Provide internal system support.
• Daily check database backup and internet speed test .
• Creating the User and setup User Permissions.
• To Create monthly way plans and then route plans in ERP software for Sale Person.
• Respond to technical issues as they arise.
• Provide system support and training users.
• Provide Mobile App training users.
• Before warehouse user and sale person training to make implementation of ERP & Mobile App Version.
• Weekly own projects status is discussed in internal meetings with ERP software Department.
- INTRODUCTION TO COMPUTER TECHNOLOGY - COMPUTER PROGRAMMING - VISUAL BASIC PROGRAMMING - APPLICATION SOFTWER - DEVELOPING A WEB SITE - ESSENTIALS OF E-COMMERCE - PACTICAL PROJECT
