Call Center Agent
UN World Food Programme
Total des années d'expérience :6 years, 9 Mois
1. Handling inbound calls from refugees and Lebanese individuals who require assistance or have issues with aid provided by the World Food Programme. I promptly address their concerns and facilitate the resolution of any issues by liaising with the appropriate focal points.
2. Providing essential referrals to beneficiaries when the assistance they require falls outside the scope of what the World Food Programme offers. This includes connecting them with our contracted partners such as legal, health (including Relief International), and shelter referrals.
3. Conducting follow-up calls to ensure that previously raised cases have been resolved, demonstrating commitment to ensure the welfare of those we serve.
4. Regularly conducting surveys by phone to collect valuable feedback from beneficiaries, enabling us to enhance and streamline our assistance programs and evaluate the living conditions of those we assist.
• Listen to beneficiary concerns, issues and needs.
• Follow communication professionalism, confidentiality, and policies
• Process beneficiary accounts and file documents.
• Provide appropriate solutions and alternatives within the time limits.
• Conduct monthly surveys.
• Reporting Oficer at iDiet by Healthbox (April 2022- OCT 2022)
• Collect all data needed for daily food preparations.
• Track food deliveries and bag collections.
• Answer all clients inquire using Connexease.
• Sales Associate at Royal Liquor Store (September 2019- April 2022)
• Increase in store sales.
• Operate cash register.
• Maintain sales and floor appearance.
• Front Ofice Oficer at Orchid Beach Resort (June 2019- Sept 2019 Summer Season)
• Welcome the customers.
• Deal with customers demands.
• Put customers in contact with a relevant person at the company if needed.
• Greet customers and hand out menus.
• Make menu recommendations and inform patrons of any specials.
• Ensure a positive dining experience for customers