Customer service representative
Cupola teleservices
مجموع سنوات الخبرة :4 years, 8 أشهر
Provide support to customers through phone calls
Regarding any queries they have related to travel,
Transport services, locations, etc.
Maintaining and achieving UPH targets.
Responding to emails and calls diligently and
Efficiently.
Maintaining and uploading proper notes on the system
regarding every call and email and the actions taken.
Extending my shift of working whenever the call flow
was more and whenever extra support was needed by
The team.
Understanding the Technical specifications document.
Coding using COBOL, JCL.
Testing - Test for the scenarios such as Withdrawals,
Surrenders, Issuing New Business, Reversals,
Making and Executing Test Cases and Coding.
Possess basic knowledge of SAS and QTP.
Network & System Administration on Windows
2003/2000, Windows NT 4.0 based Networks &
Modern Internet Technology.
Responsibilities:Installation, maintenance and troubleshooting.
Identifying and troubleshooting of minor & Critical
problems occurring on the Network.