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Zeba Zeba, Customer service representative

Zeba Zeba

Customer service representative

Cupola teleservices

Location
India
Education
Master's degree, Post Graduate
Experience
4 years, 8 Months

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Work Experience

Total years of experience :4 years, 8 Months

Customer service representative at Cupola teleservices
  • United Arab Emirates - Dubai
  • March 2017 to May 2018

Provide support to customers through phone calls
Regarding any queries they have related to travel,
Transport services, locations, etc.
​Maintaining and achieving UPH targets.
Responding to emails and calls diligently and
Efficiently.
Maintaining and uploading proper notes on the system
regarding every call and email and the actions taken.
Extending my shift of working whenever the call flow
was more and whenever extra support was needed by
The team.

Software Developer at NIIT Technologies
  • India - Delhi
  • January 2015 to February 2017

Understanding the Technical specifications document.
Coding using COBOL, JCL.
Testing - Test for the scenarios such as Withdrawals,
Surrenders, Issuing New Business, Reversals,
​Making and Executing Test Cases and Coding.
Possess basic knowledge of SAS and QTP.

Customer Service Representative at IBM Dakah
  • India - Delhi
  • June 2011 to August 2012

Network & System Administration on Windows
2003/2000, Windows NT 4.0 based Networks &
Modern Internet Technology.
Responsibilities​:​Installation, maintenance and troubleshooting.
Identifying and troubleshooting of minor & Critical
problems occurring on the Network.

Education

Master's degree, Post Graduate
  • at Galgotia College of Engineering
  • June 2015

Specialties & Skills

I have good presentation skill and good technical skill.
+Endorse 0

Languages

English
Expert
Hindi
Native Speaker

Hobbies

  • Reading books, updating myself with latest techologies and gardening
    Certificate for Bravo Champion as being a consistent performer in RTA 8009090. Certificate of appreciation form the customer for best customer service. Certificate of Outstanding Performance in NIIT. Certificate of Best Speaker in NIIT Toastmasters International. Certificates of being the top performer in the team for various months. Awarded as the Best Student of The year award in 2006.