zeena Mohideen, Admin

zeena Mohideen

Admin

Bin Rashid Resor

Location
Qatar
Education
High school or equivalent, phisycs
Experience
6 years, 9 Months

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Work Experience

Total years of experience :6 years, 9 Months

Admin at Bin Rashid Resor
  • United Arab Emirates
  • September 2011 to January 2014

Communicating with foreign agent.

Negotiations of terms and conditions.

Handling customer’s issues.

Advising domestics workers.

Preparations of agreements.

Coordination with clients.

Handling correspondence.

Prepare meeting agendas and collect the minutes of meetings.

Follow up and reminds other managers of their individual task

Review, proofread, and edit documents prepared for the manager’s signature.

Arrange appointments, meetings, and conferences. Follow through meeting arrangements as needed

Admin at Holiday Inn
  • Sri Lanka
  • May 2007 to August 2011

It is one of the pioneer in the country fright . Duties and responsibilities are as follows-

Handling customers and related issues.

Assisting customs officers for clearance of goods.

Preparing schedule for inspections for clearance.

Addressing issues and communicating to customers.

Managing consignment documents.

Attending regular meetings with MD.

Handling correspondence for all clients.

Managing database.

Secretary at Supreme Health Marketing Inc, Yakult Philippines
  • April 2008 to January 2002
Receptionist at Coffee Restaurant Doha Aug 2014
  • to

Greeting & welcoming all potential and existing customers to the showroom.

Ensure that each customer receives outstanding service by providing a friendly
environment.
Maintaining solid product knowledge and all other aspects of customer service.

Matching the customer’s needs to the right product.

Educate customers through detailed explanations and demonstrations.

Willing to approach customers and able to close a sale.

Working as part of the sales team providing excellent customer service.

Taking customer payments in cash or via credit cards.

Assist in completing price changes within the department.

Occasionally negotiating with customers on price.

Dealing with and resolving customer complaints and concerns.

Building a great rapport with customers.

Maintaining very high merchandising standards.

Assist in processing and replenishing merchandise and monitoring floor stock.

Giving some assistance to Interior Design when they needed.

Receiving telephone calls providing information, giving quotation and other inquiries.

Keeping records of all interaction with customers, regardless of the outcome of sales.

Communicate customers request to management.

Accept and check goods ready for delivery.

Monitor and issue receipts to all customers using tall

Prepares payroll every month, manage office supplies and office filing of the company

Education

High school or equivalent, phisycs
  • at Clifton High School
  • January 1995

English-c Physics-c Islam-c H/Economic-c Mathematics-s Set for the G.C.E Advance Level year 1999. Attended in Business Communications.

Specialties & Skills

Knowledge Sharing
Talking Points
Self Confidence
self motivation
Dedication
CONFERENCES
CUSTOMER RELATIONS
DATABASE ADMINISTRATION
EDITING
MANAGEMENT
MEETING FACILITATION
MICROSOFT OUTLOOK
MICROSOFT POWERPOINT
MICROSOFT WINDOWS 2000
NEGOTIATION

Languages

Arabic
Beginner
English
Expert
Hindi
Beginner

Training and Certifications

Leadership Training (Training)
Training Institute:
Amana International College
Date Attended:
February 2010

Hobbies

  • Reading books/ playing Badminton