Department Manager
Christian Dior
Total years of experience :19 years, 7 Months
•Overview operations of the department in the boutique.
•Manage key sales and clients for the department, through the use of client books and Client database in order to optimize sales through enhancing these relationships.
•Manage repair and transfer of pieces within and outside the region.
•Demonstrate effective teamwork and leadership skills within the boutique.
Assist in the coaching/trainings.
•Inventory, Visual Merchandising, arranging events & CRM analysis.
•Needed reports to evaluate the business and projecting sales levels.
• Analyzing consumer buying patterns and predicting future trends.
communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to upper management in order to increase customer service and sales.
Partners with the Store Manager to convert community involvement and events into sales opportunities.
Participate in corporate category trainings/meetings, and train team members on new directives and/or product launches. Provide monthly qualitative and quantitative business reports.
•Assisted store Manager in daily observation, training and direction of all store personnel relative to store operations, store control, POS, product presentation, product knowledge, sales skills, customer service standards execution, company policies, procedures and employment practices.
•Monitored and reported sales goals to corporate management, and helped enforcing tactics in order to reach and exceed sales goals.
•Closely worked with management team and sales team in order to reach high standards of productivity in sales figures and customer service.
•Managed contemporary line in women’s department while Interfacing directly with vendors, including but not limited to sales reports, pricing, availability, damaged product, buy- backs, and special orders. Also, implemented sales promotion tactics in order to increase market share.
•Developed and maintained merchandising techniques to create inviting impression for customers.
• Portrayed leadership by playing an active role on the selling floor, coaching and developing team.
•Collected real estate data and information for various company databases that tracks statistical changes in rental rates.
•Worked closely with the marketing team in order to obtain optimal goals for the firm.
•Monitored competitors’ activities to identify ways for the company to obtain a competitive advantage.
•Reviewed statistical data on historical pricing, sales, distribution and marketing, and use that data to forecast future sales.
Bachelor’s degree in Business administration, with an emphasis in Marketing Management and Finance.