Customer Services Officer
Baig Transport Company
Total years of experience :3 years, 4 Months
2011 Sep - 2012 Sep Baig Transport Company Islamabad, Pakistan
Customer Services Officer
Coordination and communication
• Meet up the essential requirements of the inbound queries
• Assist in daily administrative tasks including information handling electronically
• Identify the problems registered by clients while sorting them on solution stage
Reporting & Administration
• Take all preventive measure to solve the complaints with liaison with other dept.
• Done administration of Customer Services Dept. smoothly
• Got supervisory role to manage the data handling and enroll
• Functional Relations with: Manager Fleet & Admin
2008 Oct - 2010 Mar ZONG CM PAK Islamabad, Pakistan
Customer Services Officer
Customer Services
• Enable interaction to call center agents to handle large numbers of volumes of incoming calls in a direct or automated fashion as well as communicate by phone or chat sessions
• Customer concerns, assist with returned materials, answer technical questions and make exchanges
• Ensure consistence and timely service to end customers by providing tools and expertise to manage problem resolution and ongoing service relationship
Applying on the basis of result awaited of last semester as thesis is submitted.