زهرة فاطمة

• Managed end-to-end recruitment processes for hospitality and other client hiring requirements across
the UAE.
• Sourced candidates through job portals, social media platforms, and professional networking
channels.
• Screened and shortlisted resumes based on job specifications and client requirements.
• Conducted initial interviews via Zoom, Google Meet, and telephone to assess candidate suitability.
• Coordinated candidate documentation, background verification, and pre-employment screening.
• Maintained recruitment databases and prepared candidate reports for hiring managers.
• Communicated with candidates throughout the recruitment lifecycle, ensuring a positive candidate
experience.
• Assisted with onboarding processes and recruitment administration.
• Collaborated with management to achieve monthly hiring targets and workforce planning objectives.

• Managed end-to-end onboarding processes, including documentation, visa coordination, and
employee induction in line with UAE labour requirements.
• Coordinated with PROs and government portals for visa processing, renewals, and employee
documentation.
• Maintained accurate employee records and HR databases, ensuring compliance with company policies
and UAE regulations.
• Supported recruitment activities including candidate screening, interview scheduling, and offer
coordination.

• Supported HR team in screening and onboarding associate-level hires.
• Conducted training sessions for new hires after being recognized as a top performer.
• Mentored team members to improve productivity and KPI achievement.
• Assisted in workforce performance tracking using Excel-based reports.
• Collaborated cross-functionally to ensure employee engagement and operational efficiency.
• Maintained structured documentation aligned with compliance standards.
• Supported employee data management by updating HR systems and ensuring accuracy of records. • Supported HR team in screening and onboarding associate-level hires.
• Conducted training sessions for new hires after being recognized as a top performer.
• Mentored team members to improve productivity and KPI achievement.
• Assisted in workforce performance tracking using Excel-based reports.
• Collaborated cross-functionally to ensure employee engagement and operational efficiency.
• Maintained structured documentation aligned with compliance standards.
• Supported employee data management by updating HR systems and ensuring accuracy of records.
• Supported HR team in screening and onboarding associate-level hires.
• Conducted training sessions for new hires after being recognized as a top performer.
• Mentored team members to improve productivity and KPI achievement.
• Assisted in workforce performance tracking using Excel-based reports.
• Collaborated cross-functionally to ensure employee engagement and operational efficiency.
• Maintained structured documentation aligned with compliance standards.
• Supported employee data management by updating HR systems and ensuring accuracy of records. Coordinated interview scheduling and candidate communication to streamline the hiring process.

• Managed customer interactions via voice and chat support.
• Developed strong communication, interpersonal, and conflict resolution skills.
• Maintained SLA compliance in a fast-paced corporate environment.
• Achieved individual and team performance targets in line with company KPIs.
• Identified customer issues and provided effective solutions to enhance overall experience.
• Handled high-volume customer inquiries while ensuring prompt and accurate responses.
• Adapted quickly to new tools, systems, and processes in a dynamic work environment.
• Built positive customer relationships through professional and empathetic communication.