Zehra Syed

• Independently handled Policy surrenders, Refunds, Assignments, Loans & other Servicing tasks from policy owners in line with set procedures ensuring that the work is completed within agreed timeframes and to set quality standards
• Handled and resolved a wide range of complex queries, providing information and guidance, Using judgement and risk based decision where appropriate
• Attended and handled Client / Broker queries during client/broker visits.
• Have completed anti Money Laundering and world check accreditation.
• Liaised with the Relationship Managers within the organization in urgent cases where documents are incomplete, and maintain proper records of work undertaken and effective follow up of outstanding queries.

Administrative Assistant
• Managed day to day operations of textile, pharmaceutical & Handicrafts business
• Span of control included staffing, inventory & housekeeping.
• Coordinating Sales
• Overseeing sale targets for staff
• Purchases
• Checking overall functioning
• Keeping record of bills and accounting
• Ensuring compliance with FDA regulations

April -June 2011
HR Trainee at Funky Heads Event Active Goa
• Co-ordinate with multiple vendors to organize events
• Explain layout of event with clients
• On site supervision of work and functioning throughout the event
• Interact with potential clients and explain functioning promotions n branding
• Outsourcing of particular jobs to smaller event companies
• Acquiring approvals from local regulatory bodies Eg: Fire departments, Municipality