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Zeina El Masri, Operations Manager

Zeina El Masri

Operations Manager·Fady Kataya Beauty Lounge

Saudi Arabia

Bachelor's degree, Business Studies & Systems Practice - Accounting and information technology

Work experience

Total years of experience: 14 years, 7 months

Operations Manager

August 2017 - December 2023

Fady Kataya Beauty Lounge

Beirut, Lebanon

August 2017 - December 2023

Decision maker
Social media planner
Buisiness development
Workshop strategy
Customer service
Accounting
Emplyees management

Company industry:
Personal Care Centers
Job role:
Administration

Supervisor

September 2013 - December 2013

Oriana Beauty Salon and Spa

Jeddah, Saudi Arabia

September 2013 - December 2013

• Supervised daily work-flow of the salon and spa
• Managed social media material
• Prepared daily and monthly financial reports

Company industry:
Personal Care Centers
Job role:
Customer Service and Call Center

Lounge Manager

January 2010 - March 2013

FADY KATAYA BEAUTY LOUNGE

Beirut, Lebanon

January 2010 - March 2013

• Managed and organized all the business activities
• Assigned and conducted all meetings
• Managed daily work-flow of the beauty lounge
• Developed work flow process
• Prepared weekly and monthly reports
• Managed social media material
• Supervising, pricing, ordering and planning
• Soft Mind system operator
• Direct contact with the clients

Company industry:
Personal Care Centers
Job role:
Management

Account Manager

January 2007 - December 2009

Kalil Medical Product

Beirut, Lebanon

January 2007 - December 2009

• Developed work flow process
• Assigned daily tasks
• Prepared monthly reports
• Prepared quotations, collected invoices
• Direct contact with the out door staff
• Direct contact with the foreign company

Company industry:
Other Healthcare Services
Job role:
Administration

Executive secretary

January 2005 - July 2006

Tamara Group

Beirut, Lebanon

January 2005 - July 2006

• Have experience in Marketing and Sales
• Prepared sales weekly reports

Company industry:
Petrochemicals & Refined Petroleum Products Manufacture
Job role:
Secretarial

Education

Arab Open University

January 2013

January 2013

Bachelor's degree, Business Studies & Systems Practice - Accounting and information technology

Lebanon

GPA (percentage): 70%

GPA (percentage): 70%

BA (Business Studies & Systems Practice)

C&E American College

June 2004

June 2004

Diploma, Accounting & Information Technology

Lebanon

GPA (percentage): 75%

GPA (percentage): 75%

Bachelor Technique (Accounting & Information Technology)

Skills

Client Services
Expert
Client Services
Expert
Client Relationship Building
Expert
Client Relationship Building
Expert
Developing Staff
Expert
Developing Staff
Expert
Customer Service
Expert
Customer Service
Expert
Beauty
Expert
Beauty
Expert
Beauty Lounge Manager
Expert
Beauty Lounge Manager
Expert
Customer Service
Expert
Customer Service
Expert
Social Media Planner
Expert
Social Media Planner
Expert
Accountant
Expert
Accountant
Expert
team work, hard work, customer communications
Expert
team work, hard work, customer communications
Expert
supporting customers, creating and developing plans, pleasing personality,
Intermediate
supporting customers, creating and developing plans, pleasing personality,
Intermediate
Client Services
Expert
Client Services
Expert
Client Relationship Building
Expert
Client Relationship Building
Expert
Developing Staff
Expert
Developing Staff
Expert
Beauty
Expert
Beauty
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Training
Marketing, Accounting, Social media
C & E
Marketing, Accounting, Social media
C & E

Hobbies and interests

travelling, swiming, reading