Office Manager
Za Media
Total des années d'expérience :1 years, 3 Mois
• Enforced company policies consistently while handling disciplinary actions, when necessary, with fairness and respect.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Facilitated clear communication between Customers and Technical team through regular meetings and updates.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Faculty of Arts - English department