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Zeinab Ali, موظف دعم فني

Zeinab Ali

موظف دعم فني·Exceed

Egypt

Master's degree, ادارةة الازمان و الكوارث

Work experience

Total years of experience: 18 years, 6 months

موظف دعم فني

February 2015 - Present

Exceed

February 2015 - Present

مساعدة العملاء في حل مشكلات الانترنت و الشبكات الخاصه بهم و تقديم المساعدة لهم

Company industry:
Technical Maintenance & Repair
Job role:
Maintenance, Repair, and Technician

Customer Service representative Agent

February 2014 - January 2015

Mobinil

Cairo, Egypt

February 2014 - January 2015

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Technical Support

October 2013 - February 2014

MTS

Cairo, Egypt

October 2013 - February 2014

Support all devices such computers, printers, routers

Company industry:
Software Development
Job role:
Information Technology

Teaching Assistant in Microsoft Department

October 2012 - November 2012

المعهد العالي للدراسات التكنولوجية المتخصصة - اكاديمية المستقبل

Cairo, Egypt

October 2012 - November 2012

تدريب الطلاب على كل منتجات شركة ميكروسوفت و تدريبهم على تطويعها في مناهجهم الاخري

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

QA- Technical writer-Tester

July 2012 - September 2012

حلول كابيتال

Cairo, Egypt

July 2012 - September 2012

testing all progams and make my notes to developers and witing the help or manual to this programs and make financial and technical offers to costomers

Company industry:
IT Services
Job role:
Research and Development

مدير نظم معلومات و مسئول شبكات - نائب مدير مخاطر

March 2009 - July 2012

شركة ألفا للسمسرة في الاوراق المالية

Cairo, Egypt

March 2009 - July 2012

- manage all network and system activities
- support users
- plane for a new service
- contact with e-trade customer
- study the portfolios for customer

Company industry:
Economics & Financial Consulting
Job role:
Information Technology

مدير نظم المعلومات و التداول الاليكتروني

March 2009 - July 2012

شركة ألفا للسمسرة في الاوراق المالية

Cairo, Egypt

March 2009 - July 2012

الاشراف و القيام على جميع اعمال الصيانه الخاصة بالشبكة الداخلية للشركة بالاضافة الى المتابعه للشبكات الخارجية مع البورصة المصرية و شركة مصر للمقاصة
و الاشراف التام على متداولي البورصة المصرية عن بعد

Company industry:
Other Business Support Services
Job role:
Management

مدرب حاسب ألي و شبكات و صيانة

February 2007 - December 2009

مركز الكمبيوتر - نقابة التطبيقيين

Cairo, Egypt

February 2007 - December 2009

trainig the student for all microsoft application

Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

مدرب في مشروع ميكروسوفت لتطير المدارس وبمصر ( كادر المدرسي )

May 2008 - February 2009

نيو هورايزون سنتر لتعليم اللغات و الحاسب الالي

Cairo, Egypt

May 2008 - February 2009

تدريب مدرسي المدارس على استخدام الحاسوب و عمل الوسائل التعليمية باستخدام برامج ميكرروسوفت و ايضا استخدام الانترنت للتواصل مع الادارات و المدرسين في الادارات الاخري حت يتمكنوا من الحصول على كادر المدرس

Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

مدرب حاسب الي و شبكات و صيانة كمبيوتر

April 2008 - February 2009

مصلحة الكفاية الانتاجية و التدريب المهني

Cairo, Egypt

April 2008 - February 2009

تدريب طلاب التدريب المهني على استخدام الحاسب الالي و صيانه الشبكات بالاضافة الى الصيانة الدورية لكل الاجهزة الموجودة و الشبكات

Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Education

جامعه عين شمس

July 2010

July 2010

Master's degree, ادارةة الازمان و الكوارث

Egypt

GPA (percentage): 80%

GPA (percentage): 80%

دبلوم ادارة ازمات و كوارث

جامعه عين شمس

October 2006

October 2006

Bachelor's degree, بكالريوس تجارة - شعبة ادارة اعمال

Egypt

GPA (percentage): 67%

GPA (percentage): 67%

بكالريوس تجارة - شعبة ادارة اعمال

Skills

MS Office Automation
Expert
MS Office Automation
Expert
Network Management Software
Expert
Network Management Software
Expert
Customer Service
Expert
Customer Service
Expert
Project Management
Expert
Project Management
Expert
 Microsoft certified Professional.
Expert
 Microsoft certified Professional.
Expert
 ICDL.
Expert
 ICDL.
Expert
 MCSA Microsoft certified system Administrator
Intermediate
 MCSA Microsoft certified system Administrator
Intermediate
 MCTS Microsoft certified technology specialist (Microsoft Internet Security and Accelerat
Intermediate
 MCTS Microsoft certified technology specialist (Microsoft Internet Security and Accelerat
Intermediate
Microsoft office.
Expert
Microsoft office.
Expert
 Photoshop 8
Beginner
 Photoshop 8
Beginner
 MCP ID# 6540163.
Expert
 MCP ID# 6540163.
Expert
 A+ & N+.
Expert
 A+ & N+.
Expert
 Mcas (Office 2007) (Microsoft Certified Application Specialist)
Expert
 Mcas (Office 2007) (Microsoft Certified Application Specialist)
Expert
 Internet.
Expert
 Internet.
Expert
 MCAS Instructor.
Expert
 MCAS Instructor.
Expert
 Dream weaver MX 2004
Beginner
 Dream weaver MX 2004
Beginner
 IC3 (Internet And Computing Core Certification).
Expert
 IC3 (Internet And Computing Core Certification).
Expert
 DATABASE'S
Beginner
 DATABASE'S
Beginner
 MCTS Microsoft certified technology specialist ( Windows 7, configuration )
Intermediate
 MCTS Microsoft certified technology specialist ( Windows 7, configuration )
Intermediate
 Flash MX 04
Beginner
 Flash MX 04
Beginner
 Master in MCAS.
Expert
 Master in MCAS.
Expert
 MCSE Microsoft certified system Engineer
Intermediate
 MCSE Microsoft certified system Engineer
Intermediate
 Microsoft Certified Trainer.
Expert
 Microsoft Certified Trainer.
Expert
 Visual BASIC.
Beginner
 Visual BASIC.
Beginner
MS Office Automation
Expert
MS Office Automation
Expert
Network Management Software
Expert
Network Management Software
Expert
Customer Service
Expert
Customer Service
Expert
Project Management
Expert
Project Management
Expert

Languages

Arabic
Expert
English
Expert

Memberships

نقابة التجاريين

عضو غير عامل

July 2007

Training and Certifications

Certifications
شهادة اتمام التدريب
شركة بترول خليج السويس - جابكو
Jul 2005 - Jul 2005
شهادة اتمام التدريب
بنك الاسكندرية - فرع الفلكي
Aug 2005 - Aug 2005
شهادة اتمام فترة التدريب
بنك النيل - فرع مصر الجديدة
Aug 2004 - Aug 2004