Zeinab Ibrahim

Answer incoming calls and respond to patient inquiries regarding services, appointments, and general clinic information.
Schedule, reschedule, and cancel patient appointments accurately using the clinics scheduling software.
Provide patients with information about clinic policies, procedures, and available services.
Handle patient complaints and concerns professionally, escalating issues to the appropriate personnel when necessary.
Maintain and update patient records in the electronic health record (EHR) system.
Collaborate with medical and administrative staff to optimize patient experience and clinic operations.
Assist with follow-up calls and reminders for upcoming appointments, medical tests, or treatment plans.
Stay informed about clinic services, procedures, and any changes to enhance communication with patients.

Handling customer call and provide accurate, satisfactory answers to their queries and concern.
De-escalate situations involving dissatisfied customers, escalating issues to ensure resolving them in a timely
manner.
Provide customers with the companys service and product information.
Book appointments and maintenance requests and update data in Microsoft planner. Collaborate with the CRM
team to improve customer service.
Handling and resolving customers complaints and following up to ensure maximum satisfaction.
Documentall all call information according to standard operating procedures.