Freelance Instructional Designer/ e-learning developer
Zeinab LXD
Total years of experience :12 years, 5 Months
Created innovative learning and development programmes such as:
•Virtual Reality Risk & Compliance Training
•Game-based Learning for Leadership Agility
•System Simulations
•Game of Thrones Themed Succession Planning Workshop
•Prevention of Sexual Harassment (POSH)
•The Menopause Awareness Programme
•Commissions Fraud Training (Story-based)
Experience of effectively designing and deploying projects for freelance clients on an international level from the UAE, Portugal, South Africa, Saudi Arabia, Egypt.
Portfolio: www.zeinablxd.com
•Enhanced customer care quality by 65% through designing system simulations that provided them with an immersive learning experience, just like in real life.
•Upgraded the training design process in my organisation to be consultancy based on conducting a thorough training and development needs analysis, resulting in increasing completion rates by 36%
•Created a community of practice that promotes learning autonomy and supports the learning culture organisation "Grow with Vodafone" which customising learning paths to different teams to meet their specific needs
•Saved over 155K euros by capitalizing on the multicultural talents in the organisation by cutting costs on translation and voice-over for learning content as I developed and implemented new program to having pipeline of capabilities.
•Got recognised as _VOIS HR Global 2021 Hero
•Consulted on learnings & training solutions based on conducting different needs assessment and gap analysis using tools such as (Surveys - Focus Groups - Best Practices Literature Research - Job Mapping - Observations - Interview)
•Partnered with management teams of Digital Sales to create first of its kind Digital Sales Academy serving all sales teams in the organisation which enhanced sales by 17% and increasing every quarter.
•Created the first Learning Dashboards in the organisation to maintain records and tracks outcomes
using xAPI
• Vodafone Training Team Top Performer for the consecutive years 2019/2020 & 2020/2021.
•Successfully conducted 1500+ hours in training 400+ new employees in Vodafone as customer care trainer.
•Designed, developed and managed both technical and soft skills training courses (such as Goal Setting
, interview skills, C.V writing, Emotional Intelligence, self-reflection, Adapting to Change, Stakeholder Management … etc.).
•Maintained an up-to-date listing of all corporate training courses, programs, material, etc., available to employees.
•Coached and supported the Customer Care team to ensure that all issues are resolved according to CS SLA.
•Monitored the performance of the team, and crafted tailored development plans for each member.
•Trained and coached new comers, and provide the required training sessions for existing employees frequently.
•Boosted hiring rate by 23% by improving processes and procedures and creating events attracting top talents.
•Headed the internal hiring and employee onboarding.
•Conducted training and development plans to improve the skills of recruitment teams to focus on hiring of skill-based performance.
