Live Ops Specialist
Cartona
Total des années d'expérience :4 years, 10 Mois
• Manage day-to-day operations.
• Track orders schedule and make sure that orders are being completed on time.
• Dispatch supplier’s order and taking all actions related on Cartona dashboard or Supplier’s application.
• Reduce cancellation due to late delivery and following up with retailers.
• Achieve the target of productivity and SLA for the fleet set by Cartona.
• Identify ways to improve customer experiences.
• Track and report operational performance.
• Analyze the business needs and develop an improvement plan
Managing day-to-day operations.
Optimizing operational processes and procedures for maximum efficiency
while maintaining quality standards.
Identifying ways to improve customer experiences.
Ordering supplies and maintaining inventory levels.
Overseeing the operations team and assigning tasks.
Interacting with customers and suppliers, answering questions, and resolving
issues.
Tracking and reporting on operational performance.
Maintaining policy and procedure documents
Package product into bags, boxes, or totes per customer specifications.
Creating AWBs and supervise/track orders and all shipments
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