Zenab Feroz

• Sales Leadership: Led a 25-member sales team to consistently surpass targets, achieving 99%+ of monthly quotas and setting a new
team record with 2 crore in sales within one month.
• Revenue Growth: Increased average booking value by 20% through strategic upselling and cross-selling initiatives, directly boosting
revenue.
• Team Development: Fostered a high-performance culture resulting in 0% attrition and 100% target attainment; mentored 5 team
members for promotion to senior roles.

• Designed and executed training programs for new hires, focusing on product knowledge, customer interaction, and sales conversion
techniques.
• Conducted quality audits and provided 1-on-1 coaching, resulting in measurable improvements in agent performance and customer
satisfaction scores.
• Captured and analyzed participant feedback via structured surveys, maintaining a high Trainer Net Promoter Score (NPS).

• Achieved and exceeded monthly sales targets by understanding client needs and offering tailored holiday packages, contributing
directly to revenue growth.
• Maintained a high lead-to-booking conversion rate and resolved client inquiries efficiently, boosting first-contact resolution and repeat
business.
• Enhanced guest satisfaction through professional communication, timely follow-ups, and relationship management.