زيوار يوسف

• Supporting global health and humanitarian operations in the MENA region and internationally.
• Ensured adherence to legal, regulatory, and internal compliance standards across projects,
with a focus on ethical conduct and protection of vulnerable populations and healthcare workers.
• Conducted compliance monitoring and audits, drafted internal policies and documentation in
Arabic, English, and Turkish.
• Acted as a cultural and operational liaison between international teams and regional stakeholders.
• Supported contract drafting and validation, implemented corrective actions to mitigate legal and ethical risks, and contributed to AI-supported workflows for compliance tracking, reporting, and project oversight.

• Led sales execution and operational delivery for companies expanding into the MENA region.
• Acted as the primary operational owner post-sale, planning and coordinating software deployments, defining
delivery scenarios, and aligning internal teams, presales resources, and external partners.
• Represented Capijal and its partner products in front of decision makers, ensuring alignment between commercial
commitments, operational capacity, and regional market realities.
• Designed and managed operational workflows, documentation, reporting, and customer communication to ensure
continuity, accountability, and trust.
• Coordinated cross-border activities across Turkey, KSA, UAE, and Jordan, acting as a cultural and operational
bridge between technology vendors and regional customers.
• Supported reseller and sales-agent transition models by structuring execution responsibilities, operational costs,
and support frameworks to protect long-term revenue and partnerships.

• Delivered on-demand operational and compliance support to a manufacturing company, focusing on
ISO, GMP, FSC, and other certification processes.
• Reviewed, prepared, and translated official documents to ensure regulatory compliance and smooth business
operations.
• Acted as liaison with government offices, service providers, and certification bodies to fulfill administrative and
technical requirements on time.
• Coordinated with internal stakeholders (factory owner and production manager) and external vendors for facility
maintenance, installations, and service logistics.
• Researched, evaluated, and proposed new suppliers; supported procurement planning and cost analysis.

• At (Deutsch) Eco Media in the program, the Story behind the Siena International Photo Awards 2021 winning
photograph, Hardship of Life. (Ankara - Istanbul) (Jan 2021 - Jan 2023).
• At (Deutsch) Eco Media in the program Refugees on Türkiye-Greece Border.
(Istanbul and Edirne) (June 2020 - Dec 2020).
• AT “The Project Buluşan Adımlar” By The Curious Steps: Gender and Memory Walks of Sabanci University.
(Istanbul, Türkiye) (June 2019- April 2021).
• At the project “Exile within Exile -recon- the structure of diaspora by Syrian Circassians in Türkiye.
“Altınbaş University (June 2014).
• At the International Catholic Migration Commission (ICMC). (Istanbul) (April 2016- July 2021).
• At The European Asylum Support Office (EASO). (Istanbul) (2018- 2021).
• Provided interpretation for asylum seekers during Cultural Orientation and Selection Missions,
ensuring accurate translation of interviews and documentation for destination countries, including the
Netherlands, Switzerland, Sweden, and Belgium.
• Translation, Subtitling, and Transcription of interviews with Palestinian and Syrian refugees for the Swedish
Migration Agency. (Remote) (July 2018- Jan 2019).

• Collaborated with United States Citizenship and Immigration Services (USCIS) and Department of Homeland
Security (DHS) teams during circuit rides, fulfilling operational needs, communicating with refugees,
and conducting waiver interviews.
• Applied updates and performed quality and security checks on applicant portfolios to maintain accurate and
up-to-date case files after USCIS adjudication.
• Monitored for malfeasance or abuse and reported management concerns.
• Ensured compliance with ICMC standards and the United States Bureau of Population, Refugees, and Migration
(PRM) requirements in all activities.
• Provided compassionate service to vulnerable populations, ensuring compliance with
international safety protocols and de-escalating conflicts during high-stress refugee interviews if needed.

• Managed the full export process, from importing raw materials to delivery, including logistics coordination,
container loading, and transportation to ports.
• Evaluated and selected shipping offers, prepared export documentation, tracked containers, and notified
customers as shipments approached the port.
• Built and maintained strong customer relationships while conducting market research to develop new clients.
• Ensured accuracy of Arabic packing, managed inventory tracking (packets, labels, stock), registered bills in the
data system, processed reports, and translated catalogs, flyers, labels, and documents for clients.

• Managed and followed up on the annual plan, session flow, and waiting list (Punto info), ensuring smooth
scheduling and communication.
• Utilized Excel tools to track and analyze session data (done, canceled, no-shows) and active cases across
departments (psychology, social work, medical, physiotherapy, and external referrals), ensuring equality in
workload distribution for Cultural Mediators.
• Coordinated and scheduled appointments for new applicants, registering them on the waiting list and managing
intake schedules with the Secretary and Community Mental Health Worker.
• Facilitated effective communication between Cultural Mediators, multidisciplinary teams, and practitioners while
managing Cultural Mediators’ daily work by tracking attendance and session counts and preparing monthly
administrative reports, ensuring culturally sensitive practices and smooth session delivery.
• Conducted regular meetings with the Project Medical Referent, Mental Health Activity Manager, and Cultural
Mediator team to monitor progress and address challenges.
• Educated practitioners on local customs, traditions, and cultural nuances to improve service delivery and
build trust with beneficiaries.
• Actively participated in case discussions and multidisciplinary meetings, providing input and ensuring cultural sensitivity in case management.

• Assisted beneficiaries with access to medical treatment, transportation, and other services, and
accompanied them to external referrals, maintaining confidentiality in case discussions.
• Assisted with Non-Food Items (NFIs) distribution and crowd control during logistical operations.
• Supported psychologists during mental health group and individual sessions and collected testimonies for
humanitarian affairs.
• Provided cultural expertise and insights into local customs and socio-cultural dynamics to MSF staff, supporting
effective and context-sensitive service delivery.
• Adapted communication styles to ensure culturally appropriate messaging for beneficiaries, and translated materials while participating in training to enhance cultural mediation skills.

• Taught English to students of various levels, creating engaging lesson plans and activities.