Marketing & Operations Executive
Crystal Group
مجموع سنوات الخبرة :13 years, 3 أشهر
• Help review the effectiveness of advertisement promotions and take corrective actions
• Coordinate all marketing activity including advertising campaign, launch event and PR for any sub-group brand and / or client launches
• Arrange for the printing and production of new marketing materials (literature, exhibition stands, give-aways etc.) based on all sub group brand and client needs
• Assisting with the preparation of all quarterly marketing strategies and plans to gear towards targeting and providing the right product within our portfolio to each client while making sure the strategies are in line with targets and budgets
• Manage and identify new marketing and advertising opportunities for each client
• Maintaining, building & updating the client database on a monthly basis
• Developing strategic relations and carrying out market research and customer surveys to assess demand, brand positioning and awareness within our business field
• Generated & maximized revenue from a pre-defined group of clients
• Worked side by side with sales selling into new business & up-sold existing clients
• Established & developed direct relationships with key clients & relevant agency team
• Produced market leading solutions to client briefs & assisted the Agency Sales Team by sharing category insights
• Ensured we exceeded customer expectations by offering best in market service
• Monitored campaign delivery, addressed any delivery issues weekly & provided optimization plans as necessary
• Monitored campaign related invoicing to ensure accuracy
• Communicated Addictive Mobility’s brand proposition to key customers
• Created schedules to ensure adequate & efficient staffing at all times
• Reported staff hours to the Payroll department & respond to inquiries
• Recruited, interviewed, hired, & trained retail sales staff as required
• Assisted the manager with duties & tasks as required
• Facilitated clear communication between staff & office staff
• Provided advice & coordinated with customers & their requirements
• Proactively built & maintained customer relationships
• Ensured that newly-received products are stocked in a timely manner & rerouted to the adequate branches across the UAE
• Planning & managing events such as concerts, private parties & exhibitions
• Contacting & coordinating with celebrities & artists worldwide to appear in the UAE for a certain event / show
• Arranging all aspects of the event from the celebrity’s accommodations, transportation, sound, video & audio requirements to even catering requirements by the team, etc.
• Participated in various promotional & marketing programs for local companies in the Technology sector
• Contacted various existing & new customers introducing them to new services being promoted & made available by the principle companies; including informing them with product details, features & benefits that will assist their personal or business needs
• Contacted both existing & potential clients for new credit card offers made available by a Multinational Bank in the UAE
• Contacted & advised potential customers of new offers for the Dubai Summer Surprise for the principle company, a renowned Electronics Hardware store in the UAE
Bachelor of Business Management in International Business