Technical Support Offecer
offtec
Total des années d'expérience :13 years, 4 Mois
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Customer Service advisor on E-Government (National Contact Center) project on the following entities:
1. Social Security Corporation.
2. Ministry of Trade and finance.
3. Amman chamber of commerce.
4. Amman chamber of industry.
5. Ministry of higher education.
6. Customs.
7. Ministry of foreign Affairs.
8. Directorate of General Security.
9. And more government departments.
i became a senior Customer service advisor responsible with the following task:
1. Creating Weekly work schedule for agents.
2. Visiting new clients to collect information about new projects.
3. Preparing and writing Documents for the new projects and give training to the agents.
4. Making Attendance Report to monitor agents working time.