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zia ahmed, Executive – HR Operations

zia ahmed

Executive – HR Operations·Indigo Airlines

United Arab Emirates

Master's degree, Human Resourse management

Work experience

Total years of experience: 10 years, 4 months

Executive – HR Operations

October 2022 - November 2025

Indigo Airlines

Delhi, India

October 2022 - November 2025

• Managed and supervised large operational teams in a 24/7 aviation environment.
• Coordinated manpower planning, shift rosters, and workforce allocation.
• Supported onboarding of new employees, including induction briefings and policy
orientation.
• Monitored employee performance and provided structured feedback to improve
productivity.
• Handled employee grievances, disciplinary issues, and conflict resolution in line with
company policies.
• Maintained HR-related records, attendance data, compliance documentation, and
reports.
• Coordinated training sessions on customer service, diversity, and regulatory
compliance.
• Worked closely with operations, management, and external stakeholders to ensure
smooth people operations.
Company industry:
Airlines

Senior Executive – Airport Operations

October 2019 - September 2022

Indigo Airlines

Delhi, India

October 2019 - September 2022

• Supervised operational security teams in a 24/7 aviation environment.
• Managed Shift rosters and manpower allocation.
• Ensured regulatory and SOP compliance.
• Coordinated cross-functional operations with ground and management teams.
• Delivered customer service excellence in high-pressure environments.
Company industry:
Airlines

Executive Operations

August 2015 - September 2019

Indigo Airlines

New Delhi, India •Hybrid

August 2015 - September 2019

Company industry:
Airlines
Job role:
Hospitality and Tourism

Education

Jamia Millia Islamia University

June 2019

June 2019

Master's degree, Human Resourse management

India

Jamia Millia Islamia

June 2012

June 2012

Bachelor's degree, Sociology

India

Skills

Screener
Expert
Screener
Expert
Customer Facing
Expert
Customer Facing
Expert
airport operation
Expert
airport operation
Expert
Conflict Management
Expert
Conflict Management
Expert
Teamwork
Expert
Teamwork
Expert
AVIATION
Intermediate
AVIATION
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
ORGANIZATIONAL EFFECTIVENESS
Intermediate
ORGANIZATIONAL EFFECTIVENESS
Intermediate
PEOPLE MANAGEMENT
Intermediate
PEOPLE MANAGEMENT
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate

Languages

English
Expert
Hindi
Native Speaker

Training and Certifications

Certifications
Customer Service & Diversity Training (AOCS)

Hobbies

  • Reading
    novel, biopics
  • Watching Movies
  • Cricket