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زياد الشهري, Network Change Management Engineer

زياد الشهري

Network Change Management Engineer·Tata Communications

Saudi Arabia

Bachelor's degree, Computer Network Systems Support

Work experience

Total years of experience: 5 years, 5 months

Network Change Management Engineer

December 2025 - Present

Tata Communications

Riyadh, Saudi Arabia

December 2025 - Present

Service Support Specialist at TATA Communications, responsible for monitoring network services, handling incidents and escalations, coordinating with technical teams, and ensuring service continuity in line with SLA requirements.

Company industry:
Telecommunications
Job role:
Information Technology

network engineer

July 2024 - December 2025

Mobiserve (Contractor for STC)

Riyadh, Saudi Arabia

July 2024 - December 2025

Working as a Network Engineer at the STC (NOC) site, monitoring Saudi Telecom Towers on the RTTS system.

Company industry:
Telecommunications
Job role:
Information Technology

telecommunications engineer

August 2023 - July 2024

Waseela

Riyadh, Saudi Arabia

August 2023 - July 2024

Telecommunications Engineer with expertise in designing, implementing, and maintaining communication systems and networks. Experienced in configuring and optimizing wired and wireless systems, ensuring reliable data, voice, and video transmission. Skilled in network troubleshooting, equipment installation, and supporting infrastructure development to meet organizational communication needs.

Company industry:
IT Services
Job role:
Information Technology

technical support specialist

January 2020 - July 2022

Supply Channels

Abha, Saudi Arabia

January 2020 - July 2022

Technical Support Specialist with experience in diagnosing and resolving hardware, software, and network issues. Skilled in providing prompt and effective technical assistance to end-users, maintaining system functionality, and ensuring minimal downtime. Proficient in troubleshooting, system configuration, and supporting IT infrastructure to enhance overall performance and user satisfaction.

Company industry:
IT Services
Job role:
Information Technology

Education

College Of Technology - Saudi Arabia

June 2022

June 2022

Bachelor's degree, Computer Network Systems Support

Saudi Arabia

GPA (point): 3.72 out of 5

GPA (point): 3.72 out of 5

Specialist in Computer Network Systems Support with experience in managing and maintaining computer networks. Skilled in diagnosing and resolving technical network issues, including the setup and maintenance of Local Area Networks (LAN) and Wide Area Networks (WAN). Capable of enhancing network performance and ensuring stability through continuous monitoring and maintenance, as well as implementing security measures to protect against threats. Proficient in working with various network systems and devices, ensuring effective technical support for clients.
View attachment

College Of Technology - Saudi Arabia

May 2019

May 2019

Diploma, Computer Network Technology

Saudi Arabia

GPA (point): 4.3 out of 5

GPA (point): 4.3 out of 5

The “Computer Network Technology” specialization focuses on the study of designing, installing, and maintaining computer networks. Students in this field learn how to set up internet networks, local area networks (LAN), and wide area networks (WAN), as well as understand communication protocols, network security, and how to protect networks from threats. The specialization also involves working with both hardware and software related to networks, managing network performance, and troubleshooting network issues.
View attachment

Skills

Field Work
Expert
Field Work
Expert
Office Work
Expert
Office Work
Expert
Data Input
Expert
Data Input
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Customer Service
Expert
Customer Service
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
THREAT DETECTION
Intermediate
THREAT DETECTION
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
اعتماد مهني
Nov 2022 - Mar 2025
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