Business Operations Manager
OSN
Total years of experience :14 years, 6 Months
• Develop and implement strategic plans to optimize resource allocation and enhance operational efficiency, resulting in a 10% reduction in costs.
• Develop and execute strategic account plans to increase revenue and drive business growth.
• Led cross-functional teams to successfully execute large-scale projects, ensuring timely delivery, and achieving company objectives.
• Perform gap analysis to identify areas of improvement to craft short and long-term, actionable plans in consultation with management.
• Engage in budget planning, monitoring expenses, and identifying areas where cost savings can be achieved.
• Reviewed strategic plans and developed departmental KPIs and standards to support vision.
• Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
• Identify new opportunities across multiple business segments.
• Coordinating with the team to identify relevant innovative sustainable solutions to overcome any rising obstacles.
• Implement regular, in-depth analyses of the organization's policies and processes to ascertain strengths and shortcomings.
• Managed warehousing and logistics to ensure cost allocations against budget, and inventory projections while ensuring timely delivery of products to our partners.
• Responsible for resource distribution plans of the call center and defining the best shift patterns to maximize
resource productivity and increase call answering rate.
• Developed and implemented a comprehensive resource planning strategy to optimize workforce utilization
and improve operational efficiency, resulting in cost savings of 15% annually.
• Streamlined resource allocation processes by implementing a centralized system, resulting in a 30% reduction
in scheduling errors and improved customer satisfaction.
• Ensured call center SLAs were met by 98%.
• Led cross-functional teams to analyze resource requirements and forecast demand, ensuring adequate
staffing levels, and reducing overtime expenses by 20%.
• Collaborated with department heads to identify and address resource gaps, reducing project delays by 25%
and increasing on-time delivery of client commitments,
• Managed a regional team of resource planning analysts and real-time executives. Provided an environment
conducive to personal and organizational growth.
• Conduct thorough market research to identify potential clients.
• Procure new sales opportunities through methods like cold calling, networking, and leveraging social media.
• Deliver compelling presentations on our products and services.
• Negotiate and close deals with clients.
• Maintain meaningful relationships with existing clients to ensure retention.
• Collaborate with team members to achieve better results.
• Utilize inbound and outbound telephone calls to persuade customers to purchase company products.
• Use sales scripts provided by the company to drive sales and respond to customer rejections.
• Develop and sustain solid relationships with customers to encourage repeat business.
• Continually meet or exceed daily and monthly call volume and sales targets.
• Produced detailed performance reports for use in making business decisions.
• Restructured procedures through coordination with the compliance director to create and execute projects.
• Create campaign reports to track and analyze all running campaigns to ensure KPIs are achieved.
• Maintain revenue reports to ensure departmental and individual SLA and KPIs are achieved.
• Consult with campaign stakeholders to ensure forecasted targets were achieved.
• Orchestrated campaign targets were averagely achieved by 92%
• Built and led a team and ensured quality standards were met through monitoring and training. Supervised and
coordinated their daily activities.