Ziad Issa

• Daily monitoring of NOSTRO accounts.
• Reconciliation with correspondent accounts
• Detection of missing pages and their loading
• Detection of new accounts and their definitions
• Accounting for fees and interest
• Management of category 17631 containing suspense more than 6 months.
• Presentation of NOSTRO accounts to DELOITTE
• Accounting for operations of disbursement and reimbursement of loans granted by
BDL against loans granted to customers within the framework of circular BDL 6116
• Ensure the monitoring and control of the work of his team

Managing term deposit accounts.
Answer questions about account types and banking products, such as money market accounts, loans, and credit cards.
Check on the status of customer accounts and track checks and payments.
Review and explain account charges
Assist customers with making and replacing lost or stolen credit or debit cards.
Assist banking customers who are victims of fraud, theft or identity theft.

• Supervised daily reconciliations for all tellers and resolved any differences
• Reviewed and approved exceptional transactions that met banking criteria
• Managed cash transactions, withdrawals, deposits, and loan payments
• Reported and balanced cash and vault and provided support with auditing procedures
• Established strong credibility with customers by addressing their concerns promptly

• Achieved business goals and exceeded revenue targets
• Directed daily operations, managed budgeting, and set performance objectives
• Recruited, trained, and supported general managers while conducting regular
performance appraisals
• Strengthened internal and external stakeholder relations and negotiated contracts
• Ensured company standards and procedures are followed
• Dealt professionally with escalated customer issues, incident reports, and legal actions

OCTOBER 2016-JUNE 2017

WESTERN REGIONAL MANAGER, SAUDI PREMIUM FOOD

Achieving business goals and revenue targets.
Overseeing daily operations, managing budgets, and setting performance objectives.
Recruiting, training, and supporting general managers as well as conducting regular
performance appraisals.
Managing internal and external stakeholder relations and negotiating contracts.
Ensuring company standards and procedures are followed.
Dealing with escalated customer issues, incident reports, and legal actions.

APRIL 2016-OCTOBER 2016

EASTERN REGIONAL MANAGER, SAUDI PREMIUM FOOD

Recruiting, training, and supporting general managers as well as conducting regular
performance appraisals.
Managing, controlling, and monitoring over 20 employees.
Developing and implementing business, marketing, and advertising plans.
Planning, evaluating, and optimizing operations to be efficient and cost-effective.
Ensuring products and services comply with regulatory and quality standards.
Preparing and presenting monthly, quarterly, and annual statements, analyses, and
reports of operations and finances.
Dealing with escalated customer issues, incident reports, and legal actions.

JUNE 2015-APRIL2016

MARKETING COORDINATOR AND SALES, SAUDI PREMIUM FOOD

Collaborated with colleagues to discuss market information
and strategies.
Contacted existing and new customers to discover their
needs and to explain how certain products could be useful to
them.
Develop fresh marketing ideas in order to fully optimize
marketing tools.
coordinate with the finance department manager to set our
marketing campaign budget.
Gather, analyze, and share marketing research with upper
management in order to help them with decision making.

• Performed regular employee appraisals and recommended methods of improvement
• Managed over 20 employees and monitored their progress and performance
• Developed and implemented business, marketing, and advertising plans
• Optimized operational and cost efficiency by evaluating and improving processes
• Ensured products and services comply with regulatory and quality standards
• Prepared and presented monthly, quarterly, and annual statements, analyses, and reports
of operations and finances
• Resolved customer disputes and incident reports and managed legal matters

• Collaborated with colleagues to discuss market information and strategies
• Contacted existing and potential customers to discover their needs and recommend
suitable products
• Introduced fresh marketing ideas in order to fully optimize marketing tools
• Coordinated with the finance department manager to set the marketing campaign budget
• Gathered, analyzed, and reported marketing research to upper management to aid with
company decision-making

Documented financial transactions.
Prepared payments by verifying documentation Issued.
Prepare and fact-check invoices before sending them to customers.
Scan, file and log accounting documents
Maintain and update general ledger and sales journal

• Recorded financial transactions and maintained the general ledger and sales journal
• Verified documentation issued and prepared payments
• Processed and reconciled invoices before sending them to customers
• Scanned, filed and logged accounting documents in an organized manner

Greeting and directing visitors to the appropriate parties.
Handling basic office duties, such as answering and routing phones, responding to emails, maintaining employee, financial, and client records, and data entry and reporting.
Answering questions and finding information for employees, vendors, clients.
Supporting employees by facilitating interdepartmental communications and interactions between internal and external parties.

• Greeted and directed visitors to the appropriate parties with utmost professionalism
• Addressed the inquiries of employees, vendors, and clients promptly
• Supported employees by facilitating interdepartmental communications and interactions
with external parties
• Handled administrative duties, including answering and routing phones, responding to
emails, maintaining employee, financial, and client records, and entering data

Participated in various activities related to (recruitment, reports writing, and employee welfare).
Updated and maintained the job application database.
Gained a general view of the role and duties of the Human resources department.

• Gained valuable experience in recruitment, report writing, and employee welfare
• Updated and maintained the job application database regularly
• Obtained an understanding of the role and duties of the Human Resources department