Technical Support Manger
Ebttikar Company
Total years of experience :23 years, 2 Months
Establishing and leading a user’s support and maintenance team.
Prepare & make technical support to users.
Maintenance of all PC's and Printers.
1- AL-Taawoni Office Azizia Dist (July 2003 - Nov 2017)
Worked At Computer Engineer: * Establishing and leading a users support and maintenance team.
* Hardware and printer maintenance.
* Installing, configuring and troubleshooting variety of OS and application software for both user and midsized enterprises.
* Installing and configuring workstations and servers.
* Troubleshooting end user software and hardware problems.
* Maintaining PCs, printers, servers and network equipments.
* Configuring network and local printers.
* Installing and troubleshooting software applications for PCs and servers.
* Creating and managing user accounts, permissions and profiles.
* Updating software applications as per end user needs.
* maintenance of the active directory
* Schedule and plan for Backing up DATA.
* Installing and configuring Firewalls.
* Prepare & execute software programs for Stores.
2- AL-Hana Trading EST (November 2000 - June 2003)
Contractor of Maintenance of operations of the Head office of Primary Health in Jeddah.
* Prepare & execute software programs for human resource by Oracle Language.
* Created and developed programs for all activities for each primary health care center at Jeddah branch.
* Worked as administrator of computer Networks.
* Maintenance of all PC's.
3- AraSoft Co. (April 97 - October 2000)
Leading company in All Arabic Programs under a Roof.
Sales In-charge: * Supervise & execute all activities in office.
* Prepare & execute software programs for inventory department.
* Prepare & make technical support to customers.
* Monitor & control customer orders in all work branch.
* Maintenance of all PC's.
4- AL-Dahlawe Co. (November 96 - march 97)
The sale agent of Panasonic and National products in the kingdom.
* Prepare & execute software programs for inventory department.
* Prepare & execute software programs for sales department.
* To make program to get reports related to specific item for specific periods.
* To provide technical support to sales office for Jeddah branch.