Relationship Manager
Standard Chartered Bank
مجموع سنوات الخبرة :7 years, 3 أشهر
• Addressed the client needs, built financial plans while striving to outperform and exceed profitability and revenues.
• Striving to deliver the Client Satisfaction - Established the vision and strategy of the account plans
• Ensured that the account plan aligned with the client objectives and interests in order to exceed the client’s expectations
• Recognized opportunities for account growth, then articulate the value proposition and ensured the implementation across the platform
• Managing the financial aspects of the account to ensure plan is met or exceeded in both growth and profitability
• Client Focused, dedicated to exceeding client expectations
• Customer care skills, maintaining effective relationships with customers to gain their trust and respect
• Key Relationship management and business development. Performs tasks such as opening accounts, credit cards, personal and vehicle loans, deposits and investments.
• Provide a unique and personalized customer service to clients and deepening relation with clients.
• Sources prospects and develops new customer relationships by selling appropriate bank products and services to those prospects and clients and identifying and successfully capitalizing on cross-sell opportunities and making appropriate referrals.
• Manage portfolios of small business commercial customers within an assigned branch market, focusing on increasing product penetration, profitability and customer satisfaction and economic profit.
* handled multi-task level of responsibilities while replacing a Retail Credit Officer.
• June 2007 since having a previous experience.
* Acting Branch Manager of C-Ring Road Branch for two Months
• October 2008 till November 2008,
• April 2009 till May 2009.
• Follow up delinquent loans, credit cards, and ROD limits and control the net flow accounts.
• Skip tracing the delinquent customers internally and externally.
• Coordinate with collection agencies to locate delinquent customers in their home country.
• Approve some of banking facilities such as loans installments postponements and over draft applications etc.
• Follow up civil and criminal law suits with external lawyer and issue legal notices through the notary public.
• Institute criminal complaints with police and public prosecutors...
Global Weath Management Certification.
Wealth Management and Investment Advisory.