Zied Boulahmi

• Prepared external audit documentation and financial reports for use by management in operational planning and key decision making.
Worked with executives to create annual budget and tracked actual expenses
against projected expenses.
•Developed policies to enhance compliance with regulatory guidelines, including
Sarbanes-Oxley requirements.
•Prepared financial reports and statements in accurate and timely manner.
•Collaborated with executive team in preparation of annual capital and operating budgets, forecasts and all financial reporting and analysis.
•Planned budgets, authorized expenditures, monitored accounting processes, established service rates and coordinated financial reporting to oversee all fiscal procedures.
•Managed daily financial functions in collaboration with accounting and payroll personnel.
•Followed up with delinquent accounts to obtain funds and reduce aging balances.
•Mitigated risk by implementing internal controls and safeguards for revenues
and expenditures.

 Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
 Developed process improvements and long-term business strategies through analysis of customer feedback.
 Asked open-ended questions to better ascertain client needs and determine best travel offerings.
 Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
 Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
 Discussed security issues and protocols with individuals traveling to highly
insecure countries or areas.
 Strategiclly displayed travel brochures and other promotional materials to foster brand awareness.

•Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
•Prepared weekly employee work schedules for team members so all shifts received adequate coverage.
•Updated customer accounts with add-on room charges, including minibar use and room service bills.
•Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
•Arranged accommodations and travel plans for visitors and presented updated itineraries.
• Kept accounts in balance and ran daily reports to verify totals.
• Management of reception, registration, delivery of keys and reservation requests
• Payment collection for rooms, meals and beverages
• Delivery of orders in the rooms

•Kept on top of changes to store products and promotions to maintain strong sales.
•Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
•Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
•Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
•Monitored customers for signs of security concerns and escalated issues to management.
•Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.

• Monitored and analyzed financial, statistical and operational data trends.
• Analyzed and monitored statistical data trends.
• Reviewed statistical information to determine financial trends for use in investment planning.
• Evaluated competitor data and statistics to develop business investment strategy and drive growth.
• Reviewed and analyzed project spending throughout project life cycle.
• Led monthly meetings with directors to analyze spending and provide financial
recommendations.
• Prepare and analyze monthly and annual financial statements.
• Carry out general accounting: accounts receivable, accounts payable, payroll, billing, bank reconciliation
• Translate different documents.

 Carefully monitored movement of ground traffic such as baggage vehicles.
 Notified airport response personnel to be ready when emergency situations presented.
 Identified, analyzed, resolved and reported hazards and procedural issues
affecting or potentially affecting safe and timely outcomes.
 Kept close eye on passenger behavior and watched for problems such as injuries, illnesses and emotional concerns.
 Offered timely and skilled emergency response to provide CPR or first aid.
 Facilitated optimal seating arrangements to maintain compliance standards.