Zineb Boujamai

• Delivered exceptional guest service, resolving issues efficiently and enhancing
customer satisfaction.
• Managed front desk operations, coordinating check-ins and check-outs to streamline
guest flow.
• Trained new associates on best practices and company policies, fostering a
collaborative team environment.
• Implemented feedback systems to capture guest insights, driving improvements in
service delivery.
• Ensured seamless guest experiences by working closely with other departments such
as catering or event planning teams for special events or conferences.
• Enhanced guest satisfaction by providing exceptional customer service and addressing
inquiries promptly.

• Achieving 95% from monthly sales target
• Greeted and assisted customers in a friendly and professional manner, providing
detailed information about products
• Answering questions, and offering tailored recommendations to meet their specific
needs. Achieved a customer satisfaction rating through active listening and
understanding customer preferences.
• Managing calendars and scheduling appointments
Handling incoming and outgoing communications, answering phone calls and
•
responding to emails
• Welcoming and assisting guests in a positive manner to the venue.
• Managing bookings and providing accurate wait times, monitoring waiting lists.
• Maintaining a proactive approach to solve any guest questions or challenges
• Accurately handling paperwork and reports

• Provided exceptional customer service to over 1, 000 clients per month, maintaining
an average customer satisfaction rating of 4.8 out of 5 stars
• Demonstrated in-depth product knowledge of 100 different perfume and cologne
brands, effectively guiding customers to find the perfect fragrance to meet their
needs.
• Achieved a 20% increase in average order value through skilled product
recommendations and upselling techniques, resulting in a 15% boost in overall store
revenue.
• Maintained meticulous inventory management, ensuring 95% stock accuracy and
timely replenishment of 50 core fragrance products.
• Assisted in the development and implementation of 8 targeted marketing campaigns,
which contributed to a 12% increase in foot traffic and 18% rise in repeat customer
visits.
• Processed 500 sales transactions per month with a 99.5% accuracy rate,
demonstrating strong cash handling and point-of-sale system proficiency.

• Greeted and assisted 4, 800 customers in a friendly and professional manner, providing
detailed information about products, answering questions, and offering tailored
recommendations to meet their specific needs. Achieved a customer satisfaction
rating of 92% through active listening and understanding customer preferences.
• Collaborated effectively with a team of 12 sales colleagues to maintain a positive and
cohesive work environment. Organized and maintained visually appealing product
displays that attracted and engaged 25% more customers.
• Processed 3, 200 sales transactions accurately and efficiently using the POS system,
handling cash and credit card payments. Identified opportunities to upsell or cross-sell
related products and accessories, resulting in a 17% increase in average transaction
value. Issued accurate receipts and invoices, ensuring a seamless checkout experience
for customers.

• Greet guests and visitors in a welcoming and professional manner
• Check guests in and out of the hotel efficiently
• Manage room reservations and cancellations
• Answer phone calls and handle guest inquiries
• Process payments and maintain accurate records
• Provide information about hotel amenities and local attractions
• Assist with various administrative tasks as needed