زينب الراجي, load controller

زينب الراجي

load controller

Qatar aviation services

البلد
قطر - الدوحة
التعليم
بكالوريوس, EXCELLENT
الخبرات
17 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 1 أشهر

load controller في Qatar aviation services
  • قطر - الدوحة
  • أشغل هذه الوظيفة منذ يوليو 2015

• Manage the weight and balance of each flight and issue the relevant documentation.

Quality control coordinator في Qatar Aviation Services
  • قطر - الدوحة
  • أبريل 2014 إلى سبتمبر 2014

Quality control coordinator

Senior customer service agent في Qatar Aviation Services
  • قطر - الدوحة
  • يناير 2013 إلى أبريل 2014

Leading a small team to give a 5 star customer services to our customers while

Handling flights. Also co-ordinating with dispatchers to offload reloads baggage for each flight. Closing of the flights from boarding gate and finalising delays if any.

load controller في Royal Air Maroc
  • المغرب - الدار البيضاء
  • يونيو 2010 إلى يناير 2013

Manage the weight and balance of each flight and issue the relevant documentation. 
Coordinates all activities related the handling of that particular flight ensuring a safe, secured and on-time performance, before moving to the next one.
Signals the pilot to keep turning, slow down, stop, and shut down engines, leading the aircraft to while parking on bay or to the runway.

customer service agent في Royal Air Maroc
  • المغرب - الدار البيضاء
  • يونيو 2008 إلى يونيو 2010

Working under seniors learning about the job at the gates and check-in counters to know how they are working, handling flights and how they are dealing and giving our customers an excellent service on the ground.

Responsible to solve problem, interfere to help my colleagues for any unconvinced. Collaborated with all staff, seniors and juniors to make sure sending flights safe and on time without unnecessary delayed.
Taking the initiation to open and close the flights on time if seniors are busy with another gate.
 Responsible to help gates no show customers by providing facilities under the company rules.     
Working in team to help passenger by giving excellent services and the right information to make their flights easy.

Commercial assistant في Ziki Maroc
  • المغرب - الدار البيضاء
  • يناير 2008 إلى يوليو 2008

Order processing, billing, maintenance of customer files, inventory tracking ... ensure all sales tracking. First contact with the client company.

Commercial assistant في Lecter
  • المغرب - الدار البيضاء
  • يوليو 2007 إلى يناير 2008

Order processing, billing, maintenance of customer files, inventory tracking ... ensure all sales tracking. First contact with the client company.

Commercial assistant في techniplus
  • المغرب - الدار البيضاء
  • نوفمبر 2006 إلى يوليو 2007

Order processing, billing, maintenance of customer files, inventory tracking ... ensure all sales tracking. First contact with the client company.

admin assistant في bxm
  • المغرب - الدار البيضاء
  • أغسطس 2006 إلى نوفمبر 2006

Administrative follow-up;
Management schedule manager and / or colleagues;
Management of incoming and outgoing mail;
Answering phone calls;
Reception;
Replay files

الخلفية التعليمية

بكالوريوس, EXCELLENT
  • في Institut supérieur de technologie appliquée
  • يوليو 2006
بكالوريوس, DEUG
  • في Faculty Hassan II
  • يوليو 2006

DEUG

Specialties & Skills

Administration
Customer Service
Accounting
Management
photoshop
Microsoft office
work in group
good communication
work under pressure
fast learner

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس
الفرنسية
اللغة الأم
الاسبانية
متوسط