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Zinou Zinou, RECEPTIONIST & CUSTOMER SERVICE ASSOCIATE

Zinou Zinou

RECEPTIONIST & CUSTOMER SERVICE ASSOCIATE·EURO REPARE CAR SERVICES

Qatar

Bachelor's degree, English Studies

Work experience

Total years of experience: 3 years, 7 months

RECEPTIONIST & CUSTOMER SERVICE ASSOCIATE

March 2025 - Present

EURO REPARE CAR SERVICES

Algiers, Algeria

March 2025 - Present

Served as the primary customer contact, managing appointments, explaining
services, handling administrative tasks, and ensuring client satisfaction in a
fast-paced service environment
Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

RECEPTIONIST & ADMIN ASSISTANT

January 2025 - January 2026

Euro Repare Car services.

Oum El Bouaghi, Algeria

January 2025 - January 2026

Front desk & Administrative operation: managed high-volume reception duties
and admin support tasks for +55 daily visitors.
Technical skills: leveraged advanced MS office (Word, Excel and Outlook) for
precise calendar management and data entry improving efficiency by 15%
Resolved complex customer issues using conflict resolutions skills and
ensuring 95% satisfaction
Maintain and organized filing system and bookings in the companys database
Company industry:
Administration Support Services
Job role:
Administration

SALES ASSISTANT

November 2022 - December 2025

Eurl Zimak

Algiers, Algeria

November 2022 - December 2025

Selling the oil and filter of different cars. Advised and guided clients on product
selection based on their specific vehicle needs, demonstrating strong product
knowledge and sales skills.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

ASPIRANT AND ENGLISH TEACHER

January 2024 - January 2025

Engineering

Bejaia, Algeria

January 2024 - January 2025

At school Application of
During my military service, i was Teaching students of Non-commissioned
officers grammar, phonetics, oral and written experession in order to their
military purposes.
Company industry:
General Engineering Consultancy

Aspirant and English Teacher

January 2024 - January 2025

School Application of Engineering.

Bejaia, Algeria

January 2024 - January 2025

Managed documents and administrative reporting mentaining zero errors
Military instruction: Delivering specialized English courses covering military
operations, weapons and tactics and achieving a 98% pass rate in oral and
written assessments to non commissioned officers.
Company industry:
Administration Support Services

Sales Assistant

January 2023 - January 2024

Eurl Zimak.

Ain Oussera, Algeria

January 2023 - January 2024

Increased monthly revenue by 15% through expert client relations and
personalized products
Assisted in managing stock oil and filters and administrative sales repoting
Company industry:
Retail & Wholesale
Job role:
Sales

Education

University Of Larbi Ben Mhidi - Oum El Bouaghi

July 2022

July 2022

Bachelor's degree, English Studies

Algeria

GPA (rating): Good

GPA (rating): Good

View attachment

University of Larbi Ben M'hidi.

July 2022

July 2022

Bachelor's degree, English Studies

Algeria

University Of Larbi Ben Mhidi - Oum El Bouaghi

July 2022

July 2022

Bachelor's degree, English Studies

Algeria

University of Larbi Ben

January 2022

January 2022

Bachelor's degree, English Studies

Algeria

Mentouri Ahmed Chrif High school.

July 2019

July 2019

High school or equivalent, Letters And Communication

Algeria

Mentouri Ahmed Cherif High school

January 2019

January 2019

High school or equivalent, Communication And Foreign Languages

Algeria

Skills

Receptions
Expert
Receptions
Expert
Spa
Expert
Spa
Expert
Active Learning
Intermediate
Active Learning
Intermediate
Teamwork
Expert
Teamwork
Expert
Communications
Expert
Communications
Expert
Pressure
Expert
Pressure
Expert
Multilingualism
Expert
Multilingualism
Expert
Problem Solving
Expert
Problem Solving
Expert
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
FLEXIBLE TYPE
Intermediate
FLEXIBLE TYPE
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
PROCESS SAFETY
Intermediate
PROCESS SAFETY
Intermediate
SECURITY AWARENESS
Intermediate
SECURITY AWARENESS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BRANDING
Intermediate
BRANDING
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
PROJECT SCHEDULES
Intermediate
PROJECT SCHEDULES
Intermediate
SALES
Intermediate
SALES
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Expert
French
Intermediate
Italian
Beginner

Memberships

Riyadh Al Khair

usher, promoter, waiter and host staff

January 2025

Training and Certifications

Certifications
Certificate in Cabin Crew Training Volunteer Paramedic Certificate
Certificate
CERTIFICATE IN CABIN CREW TRAINING
high school deploma
Jul 2019
Show credentials