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Ziyad Alanazi, Technical Support Specialist (IT Support Engineer)

Ziyad Alanazi

Technical Support Specialist (IT Support Engineer)·National Center for Performance Measurement

Saudi Arabia

Bachelor's degree, Networking and Security

Work experience

Total years of experience: 2 years, 1 months

Technical Support Specialist (IT Support Engineer)

May 2024 - Present

National Center for Performance Measurement

Riyadh, Saudi Arabia

May 2024 - Present

• Provide Level 1 and Level 2 (L1/L2) technical support for enterprise users.
• Diagnose and resolve Windows and macOS system issues, including critical failures (BSOD, system crashes,
hardware faults).
• Install, configure, and maintain workstations, printers, network devices, and peripherals.
• Configure Cisco IP phones, meeting rooms, and audiovisual systems.
• Administer Active Directory (user provisioning, access rights, password resets, account lifecycle
management).
• Implement Group Policy Objects (GPO) and security permission models.
• Manage USB access policies, BitLocker encryption, and endpoint security controls.
• Support VPN systems, access rights configuration, and secure remote connectivity.
• Provide LAN and Wi-Fi network support and connectivity troubleshooting.
• Support Office 365, Outlook, Exchange email systems, synchronization, and user permissions.
• Execute backup operations, system updates, and patch management.
Company industry:
Public Administration
Job role:
Support Services

Education

Arab Open University|

October 2027

October 2027

Bachelor's degree, Networking and Security

Saudi Arabia

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Al Majmaah University

January 2024

January 2024

Diploma, Networking

Saudi Arabia

GPA (point): 3.80 out of 5

GPA (point): 3.80 out of 5

View attachment

Skills

AUTOMATION
Intermediate
AUTOMATION
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
BUSINESS CONTINUITY
Intermediate
BUSINESS CONTINUITY
Intermediate
INFORMATION SECURITY MANAGEMENT
Intermediate
INFORMATION SECURITY MANAGEMENT
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NETWORK SUPPORT
Intermediate
NETWORK SUPPORT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PREVENTIVE MAINTENANCE
Intermediate
PREVENTIVE MAINTENANCE
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
365 Data Science.
Introduction to Python
English language
Certification of Completion
Google IT Support Professional Certificate

Hobbies

  • IT Systems & Network & IT Support & Help Desk Eng
    Developed a custom PowerShell script to automate IT asset tracking and user handovers. Engineered an automated daily health-check system that monitors servers and workstations with real-time email reporting Designed and implemented a secure onboarding workflow that delivers encrypted, one-time credentials (OTP) via SMS to new employees, significantly enhancing the user experience and security