Program Manager
GMS Group
Total des années d'expérience :10 years, 1 Mois
Responsible for the complete sales and operations for the company. I am working on the post of programme manager for the programme of Starwood Hotel. Below are my some responsibilities -
• Maintaining Birthday and Anniversary report and Customer service report.
• Disbursing of Payroll, Fortnightly Billing report, Reimbursement Report and Petty Cash.
• Overview of the entire membership program of The Westin Hotel Gurgaon, New Delhi in sales and operations.
• Handling Sales team of 15 - 20 telesales consultant, 1 Team Leader in sales and 2 Customer service executive and 2 admin executive.
• Act as coordinator for all the program related events and promotions and make necessary arrangement required and also performs the important role to execute the event successfully.
• Monitoring the Room Reservations and Table Reservations.
• Co - ordination with the finance team of the hotel on weekly and monthly basis regarding the sales.
• Maintaining the finances of the office like Payroll, Petty Cash, Profit and Loss Account and the entire report of the sales in details (Credit Card, Cash and Cheque).
• Monthly Performance Report of Telesales Consultant and comparing with previous month and Last year of the same month
• Recruiting people and train them about the product.
• Responsible for getting the new corporate clients for the company to achieve the given budgets.
Company Profile:
GMS Group is a diversified with expertise in loyalty marketing, logistics and technology. The company, founded in the UK in 1996 began its GMS Loyalty portfolio managing exclusive hotel membership programmes for boutique and standalone hotels. Today, GMS operates programmes for over 200 four and five star hotels in the Asia Pacific region and boasts complete local infrastructures and supporting services in all of its operations. GMS Group continues to grow rapidly in its geographical reach and is incorporated in 20 countries across Europe, Africa and Asia Pacific region, with more than 1, 400 staff in over 120 offices. GMS has its operational headquarters in Singapore, with regional offices in Bangkok, Cannes, Casablanca, Delhi, Dubai, Guangzhou, Hanoi, Johannesburg, Manila, Osaka and Taipei.
Responsibilities:
•Daily Reporting to The CEO of the GMS group in Singapore.
•Weekly and Monthly reports to General Manager of the hotel.
•Maintaining Birthday and Anniversary report and Customer service report.
•Disbursing of Payroll, Fortnightly Billing report, Reimbursement Report and Petty Cash.
•Overview of the entire membership program of The Westin Hotel Gurgaon, New Delhi in sales and operations.
•Handling Sales team of 15 - 20 telesales consultant, 1 Team Leader in sales and 2 Customer service executive and 2 admin executive.
•Act as coordinator for all the program related events and promotions and make necessary arrangement required and also performs the important role to execute the event successfully.
•Monitoring the Room Reservations and Table Reservations.
•Customer Service.
•Co - ordination with the finance team of the hotel on weekly and monthly basis regarding the sales.
•Maintaining the finances of the office like Payroll, Petty Cash, Profit and Loss Account and the entire report of the sales in details (Credit Card, Cash and Cheque).
•Monthly Performance Report of Telesales Consultant and comparing with previous month and Last year of the same month
•Recruiting people and train them about the product
TLC Relationship Management Pvt.Ltd is the leading company in terms of conducting a Loyalty/Reward program for major five star hotels across India. I have worked for Radisson Hotel Delhi, Radisson hotel Jalandhar and the park New Delhi.
Responsibilities:
•Aiming at achieving the given target by my manager.
•Act as coordinator for all the events and promotions of the Hotel and make necessary arrangement required and also performs the important role to execute the event successfully.
•Providing Value added support after events by collating result and analyze its impact on business of the Hotel.
•Coordinating with Organizations and Clubs to obtain data for telecalling.
•Controlling the reservation process of the members of the program sometimes